Unable to open file in Captivate 2019

Question

Hiya, I was sent a captivate file via we transfer, I have downloaded it and tried to open after extract all and it won't open up, I keep getting an error message, can anyone help me with the problem?

Lilybiri · Accepted Answer

You're welcome

Lilybiri · Answer

That error message is not relevant because it appears for many types of errors.

Here are some possibilities:

You have an older version than the version this project was created in. Beware: version 11 and 11.5 are not compatible although they both are under the common name 'CP2019'.
You mentioned 'extract all'? That is worrying, because a cptx-file is essentially a zipped folder which should not be unzipped.
Less possible: the file was not closed on the original system before sending it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.