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Question

Unable to print handouts or export captions in Adobe Captivate 2017 (Mac)

Forum|Forum|9 years ago
June 20, 2017
17 replies
3332 views

I've had this issue with previous Captivate releases, and I'd hoped it would be resolved with 2017, but it persists. I'm working in OS X Yosemite, running Captivate 2017 (v. 10.0.0.192) and Microsoft Word 2016 (v. 15.33). I've attempted exporting project captions and closed captions as well as printing handouts w/slide notes, both numerous times, and each time I get the following error messages:

When exporting captions:

When printing handouts:

I've tried, as some have suggested, the workaround of saving Adobe Captivate.dot as Handouts.doc in the Gallery > Print Output folder, as well as attempting the operations with blank Word documents open, Microsoft Word closed completely, and everything in between. Not sure what else to try, but I'm open to suggestions. I have many, many slide notes to print, and I'd hate to copy them slide-by-slide. Any thoughts?

This topic has been closed for replies.

S

SVJ1

Known Participant

I posted this on another question and figured it may (or may not help) others.

Systems involved:

1. MacOS 10.14/ CP9, 2018, 2019 installed/ Word 16.16.8

2. Windows 7/CP9, 2018, 2019 installed/Word 2013

3. File 1 - created in CP 9 in 2019

4. File 2 - created in CP 9 in 2017

I was having the same problem and here's my outcome.

a. File 1 requests word access in hidden private folders on the Mac in CP9, 2018, 2019.
After access was granted, it failed to print out.

b. File 2 requested word access on Mac. Was granted. Printed in 2019 but failed in CP9 and 2018.

c. Copied File 1 in new project (Mac). Access granted but printing still failed.

d. File 1 went to print without problems on the Windows version.

I was about to agree totally on incompatibility until events b and c above.

On a separate but related item, what is with this request access? In hidden private folders????

D

DanShannon

Participating Frequently

I was unable to print handouts (no error message, just a single blank Word page with Captivate header and footer), but could print step by step, lessons, etc., though not exactly as they should have been. Am using Captivate 9.

I tried publishing / printing to handouts a slide at a time. Some slides printed, others (with blank slide notes "Enter slide note") didn't.

Was able to print several slides at a time then concatenate them in Word (vocab!).

Didn't nail down exactly what went wrong, but either had something to do with slide notes or perhaps some corrupt image/object on slide.

Still, it worked well enough for me.

Lilybiri

Legend

Can you show the settings in the Print dialog box for Handouts?

sherrys80719128

Participant

Hi all,

We are having the same issue with handouts not printing slide notes. We need them for the accessible transcript. If we page through every slide, like others, it then prints the notes. Here is a screenshot of the settings.

Sherry

A

akrammer

Participating Frequently

It's been a year and no resolution. Adobe really doesn't seem to want to support Captivate. The glitches are legion.

katel67590059

Participant

Here is a summary of what I have found as suggested solutions and I have tried them all to no avail.

Same error message as noted by OP. I have a project with 83 screens. Copying that number of screenshots will take me days. Unless there is a way to share the status of a SCORM Project with a client, this software has huge limitations. For a video file, I just publish to mp4 and send to client.

MacBook Pro, Captivate 9, Word for Mac V 16.13.1 (all with current updates)

Solutions I tried with no luck:

1. In Adobe Captivate Gallery files>PrintOutput: Copied the file Adobe Captivate.dot and renamed to Handout.doc (since this file was not there)

2. Disabled Endnote to open when Word opens

3. Closed all other applications

3. Did not select Captions to print (since I didn't have any)

4. Selected a local drive (Desktop) for print output rather than a server folder.

5. Print output seems to start, then when it gets to 50% it shuts down and gives error message. I am not a programmer/developer so do not want to be messing with the code to get what should be standard from a very expensive software package.

6. Had Word open, had Word closed (each were suggested)

Thanks for all your help and suggestions!

Spamhunter

Inspiring

8 months late but check you have no empty closed captions (add a space instead). Empty captions crashed my (PC) Captivate10.

V

V78Butler

Participant

I am using Captivate 2017, and I didn't get the error messages you are seeing, but I did have issues with the 'Handouts' not printing the Slide Notes, despite me checking that box.

The slides would print, but the notes area would be empty, except for what I thought were a few random slides. I discovered if you click on each slide/visit each slide and THEN print the 'Handouts', they will print with the slide notes.

It seems like a ridiculous solution, but it may be worth a try. I don't know that it will get rid of the error.

kayleighg71472666

Participant

I am having the same issue and even after your suggestion I cannot get the slide notes to print on a handouts page. I wish there was a way to view the entire projects slide notes as a word document or something. I really just want to copy and paste the script for the project so I can edit it.

A

Alicja_Gulajski

Participant

I was also having the issue of the slide notes not printing - I tried visiting each slide, but only when I had "Slide Notes" window open (instead of the timeline), and clicked on each slide, did the slide notes print. Very weird!

Hope it works for you!

A

akrammer

Participating Frequently

Hey, JD. Did you ever find an answer to this? It's maddening.

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