Unable to publish Mp4 with Captivate Classic

Forum|Forum|1 year ago
January 8, 2025
1 reply
561 views

Unable to publish Mp4 with Captivate Classic. The error is below.

RodWard

Community Expert

If you allow Captivate to adjust the settings, does it then publish?

M

mistyd101013Author

Participant

All the settings are currently on default and when this error message comes up, if I select NO, it still will not allow the video to publish. Can you you outline if there is a way to do this manually?

RodWard

Community Expert

My question was what happens if you select YES to let Captivate adjust the settings? It looks to me like the default settings are NOT what you need so you will either need to let Captivate make automatic changes or else try lots of different manual settings to try and find out WHICH ones work.

There must be something about either the content in your project or the settings you have chosen that is preventing video output. Does the project contain anything that would NOT be appropriate for video? E.g is the content requiring interactivity? (MP4 is not interactive.) Is the stage size too large?

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