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SadeRF
Participant
January 4, 2018
Answered

Unable to Publish to Youtube

  • January 4, 2018
  • 4 replies
  • 3184 views

Hi there,

I am trying to upload some of my Captivate projects to Youtube, however I have been unable to do so. When I click 'Publish to Youtube' it goes through the motions of compressing SWF to Video, however after this I'm left with a blank screen that looks like this:

I have waiting for it to load but nothing ever happens. The project is non-responsive, and I have tried with a completely blank project as well - to no avail. This makes me think it's something to do with my Captivate preferences but I'm unsure. I've also tried disabling my pop up blocker.

If you have any ideas I would greatly appreciate the help.

Thank you!

This topic has been closed for replies.
Correct answer Lilybiri

Hi!

I am having this same issue.

I have Captivate 2017 and Mac OS High Sierra 10.13.4.

Can someone please tell me if there is a patch or a workaround so I can publish my videos to YouTube?

Thanks so much for your help!

Kristin


Do you use 10.0.1.285? If you are still on the first release, please install the patch (Help, Updates)!

4 replies

uh doh bee
uh doh bee
Known Participant
October 1, 2019

🙂


S
stratonm3227466
Participant
January 22, 2020

Still getting this issue, when attemptimng to publish directly from adobecaptive, running macOS catalina 10.15.2 . checked my captive preferences, allowed captive access..not sure whatsup? Any ideas?

C
cheriem20416775
Participant
March 9, 2020

Following--did you ever get this resolved?  Getting the same error message here.

    HimanshuSatija
    Adobe Employee
    HimanshuSatija
    Adobe Employee
    January 5, 2018

    Hi,

    I really apologize for the inconvenience caused.

    I have sent you a Direct message, kindly revert to that with the requested information, so that we can help you resolve the issue.

    Regards

    Himanshu 

    S
    SadeRFAuthor
    Participant
    January 8, 2018

    Thank you, I will do

    S
    SadeRFAuthor
    Participant
    January 5, 2018

    Hi Paul,

    Thanks for this - it is High Sierra indeed. I updated before I knew it wasn't compatible - do you think there is a patch?

    Thanks!

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    January 5, 2018

    There might be. I'm a Windows guy so I don't really follow the Mac stuff. Perhaps Shambu Nashi can check that out for us and let us know.

    Paul Wilson, CTDP
    shambunashi7919958
    shambunashi7919958
    Inspiring
    January 5, 2018

    TATA MASB SANKARAM - Can you check this

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    January 4, 2018

    What version of Adobe Captivate are you running?

    Paul Wilson, CTDP
    S
    SadeRFAuthor
    Participant
    January 4, 2018

    Hi Paul,

    I'm on the latest version - Captivate 2017

    Thanks

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    January 5, 2018

    What version of Mac OS are you running (should have asked this before)? Captivate isn't compatible with High Sierra. There might be a patch available if that's the case.

    If that doesn't apply to you may wish to try resetting your preferences. Exit Captivate. Navigate to

    /Applications/Adobe Captivate 9/utils/

    and run CleanPreferencesMac

    Try again.

    Paul Wilson, CTDP
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