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yamen_elawamri
Participant
January 31, 2016
Question

Unable to purchase Presenter 11

  • January 31, 2016
  • 1 reply
  • 242 views

I'm trying to purchase Adobe Presenter 11, each time I click on checkout button, and enters my adobe ID credentials, I receive the following error message "The account was registered for a different country. Please sign out and sign in using an existing account for this country"

I've checked on the profile an didn't find a country field to modify.

Note:

My country is Egypt and so is my mobile number associated to my profile and my external IP address located in France.

This topic has been closed for replies.

1 reply

Jorma_at_Knox
Legend
February 1, 2016

You should try reaching out to Adobe. I'd start here: Contact Customer Care