Vivek217970799uol

Participant

Question

Unable to use licensed Adobe Captivate 2019

Forum|Forum|2 years ago
November 30, 2023
3 replies
661 views

I have a valid license for Captivate 2019, but all of a sudden since the last few hours, attempting to launch the application displays this message "Unable to start your subscription for Adobe Captivate".... the application then freezes and crashes eventually.

Can someone please help me fix this issue? TIA.

Vivek

Installation and licensing

This topic has been closed for replies.

Jeffrey Erik35682082z6vd

Participant

Every. Freaking. Time.

Pavithra24279214wxsq

Participating Frequently

Hi Vivek217970799uol,

Please try the following workaround:

Close all of the Adobe applications.
Log OUT of the Adobe Creative Cloud.
Sign in to Adobe Creative Cloud.
Launch Captivate.

It worked for me. Hope it helps.

Copy the post from where I found the resolution:

https://community.adobe.com/t5/captivate-discussions/activation-failed-we-are-unable-to-activate-creative-cloud/m-p/9156579

Legend

Can you contact Adobe directly?