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NotJaws
Participant
May 15, 2018
Question

Unable to view captivate files in Windows 10, IEX 11

  • May 15, 2018
  • 1 reply
  • 479 views

Hi Everyone,

Hope you can give me a hand. I am an instructional designer and our corporation has started migrating our 255,000 employees over to Windows 10. I have been running tests on our curriculum documents and everything has been going well except for files created in Adobe Captivate 8.

Currently we are running on Windows 7 Enterprise with IEX 11.00.9600. Captivate files are created and then published to desktop as SWF file. The file is then converted with Adobe Acrobat into a PDF Shockwave file (the system used to house the documents works better with PDF format), then uploaded to our policy manager server. The employee simply clicks a link to the file, it opens in IEX, and all works well.

In Windows 10 testing, I have found that all files created in the way outlined above, will not open in IEX with all things being the same aside for the OS. An error displays on the page as "To view the flash technology content in this PDF file, please install the required version of flash player." Thinking the solution was simply a new version of flash, I went to Adobe and verified the most recent version was installed and could view their sample animation.

Has anyone else experienced this issue or does anyone have thoughts on a workaround? Would upgrading to a newer version of captivate resolve this? Saving as a different file type perhaps?

Thank you all in advance!

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
May 15, 2018

Captivate 8 was not compatible with Win10, I'm sure about that. CP2017 is compatible, but not sure that will solve the problem.

I hope you are aware of the fact that Flash Player's EOL has been announced for next year, that some browsers already do not install the Flash Player plugin by default? The interactive PDF is also based on SWF output. Unless you keep to an old version of a browser, that means that in the near future the courses will not play anymore.

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    NotJawsAuthor
    Participant
    May 15, 2018

    Thanks Lily. I knew EOL was coming but hoped we would have the rest of the year to work on converting the files. Looks like we will need to upgrade several hundred licenses of Captivate and convert files into HTML. At least that appears to be the only long-term solution unless I missed something.

    Lilybiri
    Lilybiri
    Legend
    May 15, 2018

    I just try to encourage to start with the conversion ASAP. It may take more work than expected. Some features are not available for HTML output.  Sorry to be pushing....

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