Skip to main content
A
Anonymous
May 31, 2016
Question

"undefined" survey answers in Moodle interaction report

  • May 31, 2016
  • 1 reply
  • 623 views

Hello,

I am using Captivate 8.0.2.266 on a Mac to create a survey with 24 MCQs + a final text field for comments. I just used the regular MCQ tool with quiz properties set to "survey" with "multiple answers". The HTML5 SCORM package is uploaded to Moodle. I have two questions on each slide, each question has 5 checkboxes (Likert scale from SD-strongly disagree to SA-strongly agree) [and yes, I know there are better tools for surveys, but there are good reasons why I am using Captivate]. So in total there are 10 buttons on each slide. All checkbox are marked as "correct", and all slides/questions have the "report answers" checkbox selected.

When I try taking the survey in Moodle, everything seems to work fine, but when I access the 'interaction report', some of the answers - but not all (always the second one on a slide, but not for each slide) are given as "undefined" :

Any idea why this might be happening? It has been driving me crazy and I cannot work out what is causing it.

I should add that I have entered text next to each checkbox to be able to quickly identify each response. However, I don't want the text to be visible to users, so I have a few blank spaces (spacebar) before the text, and then I have made the text box 'too small' so the text is not displayed. For example, question 1 has 5 checkboxes: 1SD, 1D, 1U, 1A, 1SD, but users cannot see this text (see image below of the "before" resizing the box to make the text "invisible").

I actually tried with 3 questions on each slide initially, then because I was getting "undefined" for most 3rd questions, I thought the problem might have something to do with being at the end of the string. This is why I tried changing to only two questions on each slide, which did make things better, but a few answers are still showing as "undefined". I also tried removing spaces from the checkbox properties but it didn't seem to solve the issue.  Also, question 1 (i.e. the first 5 checkboxes) on each slide is working fine with spaces - no "undefined" there.

Thank you in advance to anyone who can point me in the right direction!

This topic has been closed for replies.

1 reply

A
Anonymous
May 31, 2016

Follow up: After some systematic testing, I have been able to pinpoint the problem more precisely and replicate it consistently. It is only the "Strongly disagree" answers given to the second question on each slide that are causing the problem. In other words, if a user selects Strongly disagree (or any other option) for the *first* question on each slide, but any other option for the second question, then there is no problem. If they select anything for the first question, but then select "Strongly disagree" in the second question, I get the "undefined" response for that. So in a way this solves my problem temporarily, in that I know that any "undefined" answer is in fact a "strongly disagree". Nevertheless it would be good to understand why this is happening, so that I can avoid experiencing the same issue in the future.

BDuckWorks
BDuckWorks
Inspiring
May 31, 2016

It seems like you've done the hardest part, isolating where the problem is.

If you can rebuild the answers that are causing the issue: delete the text, re-TYPE it, re-publish and test.

Is there any chance you copied and pasted these response options from a Word doc?

I've seen this kind of random errors appear in multiple places in Captivate when text is copied and pasted from word. I'm now in the habit of pasting a big block of text into notepad and completing multiple copy and pastes from there.

A
Anonymous
June 1, 2016

Thank you, I thought it might be something to do with formatting. I did copy some text from MS Word, but it's in separate captions. The text that goes with the answers is typed in. I have tried deleting it and re-typing it in, but still get the error. I will try rebuilding the survey completely as soon as I have a moment, and report back. I guess I was just hoping that there might be some easy solution based on known issues, but I gather from your comments it's not the case (sigh).

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices