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A
Anonymous
September 7, 2016
Question

Unknown error when submitting quiz results to lokal wamp server

  • September 7, 2016
  • 2 replies
  • 870 views

Hi,

I want to test a quiz, which I implemented in an Adobe-Captivate-6-Project.

Therefore, I did the following:

Now, when I start my project in Captivate 6, test the quiz and try to submit the quiz-results to the local WAMP-server by clicking the button „submit“ („Senden“ in the German version) I receive  the message „unknown error“ („Unbekannter Fehler“ in German).

When I publish my project as a swf- or html-file and test the quiz, I don’t get any response at all. Neither about the success nor the failure of the submission of the quiz-results.

A folder named „Captivate Results“ is created on the WAMP-server but without any content.

The WAMP-server appears in the source-list in the Adobe Captivate Quiz Results Analyzer.

When I try to retrieve results from it, I receive the error-message „No Companies found in the current user account.“

I searched for the cause of the problem intensively but I couldn’t find a suitable  solution until now. The phenomenon doesn’t seem to be unknown, that’s what some other posts suggest at least. Unfortunately the responses to these posts weren’t helpful.

For example, I found this post which comes close to my issue and which still seems to be unanswered:

https://forums.adobe.com/message/4751522#4751522

Can you PLEASE help me?

Thank you in advance!

    This topic has been closed for replies.

    2 replies

    CLTom
    CLTom
    Participating Frequently
    November 29, 2016

    Hello,

    After battling with this 'Unknown error' problem for days myself I decided to do a quick ProcMon trace on our Web server and found that for us at least the problem was that the PHP70_errors.log file in C:\Windows\Temp on our IIS 8 server didn't have permissions for IUSR to write to it. After I changed these the popup window now displayed 'Results posted successfully' correctly as shown on the screenshot.

    Tom

      BDuckWorks
      BDuckWorks
      Inspiring
      September 7, 2016

      It sounds to me like you're combining the tools for "Quiz Reporting," and using the "AIR Review Application."

      If you're testing the results of a quiz, all you need to worry about is 'Quiz Reporting.'

      If you can post some screeshots from the configuration screens, it may help.

      Under Cp8, it looks like this:

      Did you test the url to the PHP page on the webserver?

      I pushed the file to my WAMP server and tested it.

      http://10.254.101.2/test/CpInternalReporting/internalServerReporting.php

      Mine is full of warnings and undefined variable tags, so I doubt it will work without modifiecation.

      Also, make sure your entries in the above fields are web friendly, no spaces or special characters, as the PHP script will use these fields to build a directory structure on your webserver.

      Webserver directories before calling file:

      Webserver directories after calling file:

      Hope that helps!

      A
      Anonymous
      September 9, 2016

      Hi BDuckWorks,

      thank you for your answer. My entries in the internal-server-setting-box indeed had spaces. After removing them I tested the quiz again. The "unkown error"-message didn't pop up. Instead I received the message "no Connection" ("Keine Verbindung" in the German version). The server and all required services were running.

      Confusingly, after testing the quiz again, the unknown-error-message appeared again, although I didn't change anything in the setting-box after removing the spaces.

      Due to the fact, that in addition I get error-messages similar to those mentioned by you, when testing the url to the PHP page on the webserver, it seems to me, that the wamp-server hasn't been set up correctly. I now instructed our IT-department to fix this as it is responsible for the server-setup.

      As soon as there are any news, I will let you know.

      Thank you for your help.

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