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J
jmmVA42
Known Participant
May 25, 2012
Question

"Unknown exception error when using Multi-SCORM packager

  • May 25, 2012
  • 1 reply
  • 1680 views

I am trying to combine two SCORM packages using the Multi-SCORM packager but every time I try and publish, I get an "Unknown exception" error (attached).

When I click "Retry", it says the package was successfully created but nothing gets created.

I have tried cutting and pasting the slides into a new project and republishing but keep getting the same error.

The Captivate files were created and published in 5.5.

Any suggestions?

This topic has been closed for replies.

1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
May 26, 2012

Are both these SCORM packages in Zip format when you try to import them into the Multi-SCORM Packager?  Were these zip files created in Cp5.5 by ticking the Zip option in the Publish settings or did you just zip them yourself?

J
jmmVA42Author
Known Participant
May 26, 2012

Yes to both questions.

It's odd - because I have been able to do this successfully several times with similar projects with the same settings and same workflow.  

These two just won't behave. 

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
May 26, 2012

It might be that there is something in ONE of the SCORM packages that is causing the issue.

Try creating a SCORM package in the Multi-SCORM packager using just ONE of the SCOs and another one that you've been successful with before.  See if you can nail down whether only one of them is the issue or whether both cause a failure.

If only one is causing the failure, investigate whether there may be some component in this SCO that is tripping up the multi-SCORM packager.  There must be something about this package that is at fault.

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