Skip to main content
D
daleo1430381
Participant
March 13, 2020
Question

Unstable output in Captivate 2017

  • March 13, 2020
  • 9 replies
  • 357 views

I'm new to Captivate. When I publish a project it's a bit unstable. On some slides it doesn't show the background--but the next time I run the file it does show the background. If I pause the playback for more than a minute, the whole thing becomes totally wonky--user interactions stop working. My audio won't play in Chrome but it does play in Edge. And when I set a slide to Pause on exit--why doesn't it do that?

 

Any ideas? Thanks--Dale

    This topic has been closed for replies.

    9 replies

    Lilybiri
    Lilybiri
    Legend
    March 13, 2020

    Which exact version number, please? You find it under Help, About Captivate.

    How did you test? After publishing to HTML and uploading to a webserver? The On Exit event of a slide is not always to be trusted, there are other ways to have them pausing like a presentation slide (why do you want tht for eLearning is wierd).

    D
    daleo1430381Author
    Participant
    March 13, 2020

    Lilybiri--

     

    It's version 10.0.0.192. I publish the course to my computer and test it there. I want some slides to pause because they have text on them and I have to give the user time to read it. I don't do this on narration slides. What's a better way to pause a slide?

    I'm coming to this after using Articulate Storyline--but my current employer insists on Captivate--so it has a steep learning curve.

     

    Thanks much--Dale

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    March 14, 2020

    Your version is not the latest.  Try updating to 10.5 and republish.  However, the actual cause might also be due to other factors.  Update first then look deeper.

    Firefly Community Gallery
    Adobe Firefly

    Remix with Firefly Community Gallery

    Thousands of free creations to fall in love with and remix in Firefly.

    Explore now
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices