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tim_ctc
Participant
September 30, 2013
Question

Update audio in library doesn't work

  • September 30, 2013
  • 1 reply
  • 477 views

I'm using Captivate 6.0.1.240 and the Update function for audio in the library does not work. To replace audio, I must delete the existing and import the new audio. I've tried every way I can think of; just doesn't work!

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    1 reply

    S
    Sreekanth_S
    Legend
    October 1, 2013

    I am assuming that you have definitely tried the most obvious way to update the file, that is by right-clicking the audio file in the library and clicking Update. This would not work if you have changed the file name or the path.

    But, did you try right-clicking the audio file in the library > select Properties > click Update (or Import)? This would allow you to select even the new file if you have changed the file name or path.

    What other options did you try before concluding that it is not working?

    Sreekanth

    T
    tim_ctcAuthor
    Participant
    October 1, 2013

    Sreekanth,

    Yes, I did try the methods that you mentioned. Plus, I tried double-clicking the audio file on the timeline. In the “Slide Audio” dialog window, I chose Add/Replace, selected the same name file from the directory, and selected “Yes” when asked if I was sure I wanted to change the audio file. It still maintained the old file.

    Trying further to resolve this, I discovered that the “Update” function DOES NOT work when using .wav files. So I converted all of my audio to mp3 format. It DOES work as it should when using .mp3 files.

    Thanks for your interest.

    Tim

    S
    Sreekanth_S
    Legend
    October 2, 2013

    Just wondering if this is due to the cache issue. Not sure, but you can check these links for the pros and cons of clearing a cache and THEN give it a try.

    Read this first!  -- http://forums.adobe.com/message/5069647

    And then try this out -- http://helpx.adobe.com/captivate/using/projects-project-preferences.html#recover_damaged_projects

    Sreekanth

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