Skip to main content
genen32214081
genen32214081
Participant
November 8, 2017
Answered

Update Failed for Captivate 9.0.1.320

  • November 8, 2017
  • 2 replies
  • 862 views

I have downloaded this three times and keep receiving the error of Update Failed. Please contact your Administrator if you wish to apply updates on your machine. Updates have been suppressed by the Administrator. I have contacted my IT department and there is no issue with the computer. I have also updated the Application manager. Any solutions?

    This topic has been closed for replies.
    Correct answer Mayank_Meh

    Hi There,

    To resolve this kindly follow the below steps:

    1. Close Captivate and all Adobe Applications.
    2. Go to : C:\Program Files (x86)\CommonFiles\Adobe\AAMUpdaterInventory\1.0
    3. Copy “AdobeUpdaterAdminPrefs.dat” file to your desktop.
    4. Open it on a notepad from your desktop.
    5. change the value in Suppressed tag to be 0 from 1. It should as below

    <?xml     version="1.0" encoding="UTF-8" ?>

    <Preferences>

    <Suppressed>0</Suppressed>

    </Preferences>

    1. Save it and replace it back with the original file.
    2. Launch Captivate 9 again and you should be able to update it.

    Regards,

    Mayank

    2 replies

    M
    Mayank_MehCorrect answer
    Participating Frequently
    November 9, 2017

    Hi There,

    To resolve this kindly follow the below steps:

    1. Close Captivate and all Adobe Applications.
    2. Go to : C:\Program Files (x86)\CommonFiles\Adobe\AAMUpdaterInventory\1.0
    3. Copy “AdobeUpdaterAdminPrefs.dat” file to your desktop.
    4. Open it on a notepad from your desktop.
    5. change the value in Suppressed tag to be 0 from 1. It should as below

    <?xml     version="1.0" encoding="UTF-8" ?>

    <Preferences>

    <Suppressed>0</Suppressed>

    </Preferences>

    1. Save it and replace it back with the original file.
    2. Launch Captivate 9 again and you should be able to update it.

    Regards,

    Mayank

    genen32214081
    genen32214081Author
    Participant
    November 9, 2017

    Thanks Mayank.

    That worked.

    Lilybiri
    Lilybiri
    Legend
    November 8, 2017

    Thet latest version is not the one you mention but 9.0.2.437. You do need Adminstrator rights to be able to install anything, is that the case?

    genen32214081
    genen32214081Author
    Participant
    November 8, 2017

    I have admin rights on my computer to download programs. I also tried that version too and get the same error.

    Lilybiri
    Lilybiri
    Legend
    November 8, 2017

    I'm very sorry, will try to find someone to help you.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices