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Gray Susan
Gray Susan
Inspiring
July 1, 2015
Answered

Update grayed out on help menu

  • July 1, 2015
  • 2 replies
  • 1629 views

I wanted to update a new install of Captivate 8.  It is currently at 8.0.0.145 when I tried to update it the Update option in the help menu is grayed out.

    This topic has been closed for replies.
    Correct answer Sreekanth_S

    Looks like your IT support has suppressed the update.

    1. Close Captivate.
    2. Go to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0.
    3. Open the AdobeUpdaterAdminPrefs.dat in any text editor.
    4. Change the Suppressed tag value to 0 from 1 and save it.
    5. Launch Captivate. The Update option will be enabled.

    Sreekanth

    2 replies

    S
    Sreekanth_SCorrect answer
    Legend
    July 1, 2015

    Looks like your IT support has suppressed the update.

    1. Close Captivate.
    2. Go to C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0.
    3. Open the AdobeUpdaterAdminPrefs.dat in any text editor.
    4. Change the Suppressed tag value to 0 from 1 and save it.
    5. Launch Captivate. The Update option will be enabled.

    Sreekanth

    Lilybiri
    Lilybiri
    Legend
    July 1, 2015

    Do you have Administration rights on your machine?

    Gray Susan
    Gray SusanAuthor
    Inspiring
    July 1, 2015

    Yes Susan Wright (Equilady)

    Remember, the mighty oak was just a nut that held its ground.

    http://www.equilady.com

    From: Lilybiri <forums_noreply@adobe.com>

    To: Susan Wright Davis <smw12aug@yahoo.com>

    Sent: Wednesday, July 1, 2015 8:10 AM

    Subject: Update grayed out on help menu

    Update grayed out on help menu

    created by Lilybiri in Adobe Captivate - View the full discussionDo you have Administration rights on your machine? If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7710099#7710099 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7710099#7710099 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Adobe Captivate by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

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