Inspiring

Answered

Update required - Your browser or operating system is no longer supported

Forum|Forum|4 years ago
July 22, 2021
24 replies
187835 views

Hello,

Unable to login to Captivate(2019) since morning and the error that pops up is as below. I am using Windows 10 (Build 18363.1679) and have all my browser and OS up to date.

This comes up when I open Captivate and once i click on sign in.

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

Kindly help!

Correct answer Gobbz

Thanks a lot, everyone for ur responses and @santoshn25659042 for your suggestions. I finally got a resolution from Adobe Chat support and they asked me to follow some instructions and it worked 🙂

Attached text file with the instructions Hope it helps someone with similar issues 🙂

Strangely I can't paste those instructions in the post here, it's not accepting (might be an issue to be solved some other day :D)

M

musicart_1084

Participant

How do I update my Adobe Operating system?

Dave Creamer of IDEAS

Community Expert

How do I update my Adobe Operating system?

By @musicart_1084

The operating system (OS) refers to either the Mac or Windows OS, not Adobe.

David Creamer: Community Expert (ACI and ACE 1995-2023)

A

Ali graphic

Participant

https://to.adobe.com/CtlatR5EayRWrXsa problem

M

Mary253394007m57

Participant

This is the link to use. I had to go through all 3 steps before the software could be installed. Best of luck....

https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html#

V

vasi23548269h7fg

Participant

No downloads, no copy paste, no any bla bla bla. Just turn off your wifi and try...

S

Shiva__425

Participating Frequently

Try these steps to resolve your issue:

1. Close Captivate

2. Download file from following link: http://prdl-download.adobe.com/Framemaker/428037A8066D4558A7EF7D7D06CB5B72/1600836995996/AASIapp.exe

3. Copy downloaded file, go to following location and paste to replace the existing file: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

4. Launch Captivate and check

D

Daniel23488460btjk

Participant

Thanks Shiva, you have saved my day!

V

Vlad225034898nco

Participant

Had this error for so long, then I tried disabling my internet connection and installing and it worked!

1

1100suziq24016823jqgs

Participant

You're a genius! Thanks!

A

Anonymous

This worked a treat. Thank you so much!

D

defaultw0011vwjqj52

Participant

Just disconnect from internet or wi-fi and then install you done

kremen612915459

Participant

1. Please close all adobee applications completely.

2. Use the below link to download the file named "AASIapp.exe"

https://drive.google.com/drive/folder... or http://prdl-download.adobe.com/Framem...

3. Once downloaded, Please copy the file "AASIapp.exe" and paste and replace it at the below location: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

Once done, Please launch the application again and try to use it.

S

Siva5CCD

Participant

Bro just disconnect the network and try again that's it

Inzomniak13

Participant

Yes, that will get it installed, but you'll be in exactly the same place once you reconnet the network the supported browser message comes back, I got my resolved by support supplying me with a modified installation package which did resolve my issues.

Y

Yasi9898

Participant

Hi, I'm having same issue trying to install illustrator 2017 on a fresh win 10 21h2 system. I still didn't try any solution provided here (as I'm away from office right now), but may I ask you to share the modified package installer so I could try if the above solutions don't work? Thank you.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded