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Gobbz
Inspiring
Jul 22, 2021 12:42 PM UTC
Answered

Update required - Your browser or operating system is no longer supported

Hello,

Unable to login to Captivate(2019) since morning and the error that pops up is as below. I am using Windows 10  (Build 18363.1679) and have all my browser and OS up to date.

This comes up when I open Captivate and once i click on sign in.

Update required

Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system.

 

Kindly help!

      GobbzCorrect answer
      Inspiring
      Jul 23, 2021 8:45 AM UTC

      Thanks a lot, everyone for ur responses and @santoshn25659042 for your suggestions. I finally got a resolution from Adobe Chat support and they asked me to follow some instructions and it worked 🙂

      Attached text file with the instructions Hope it helps someone with similar issues 🙂

       

      Strangely I can't paste those instructions in the post here, it's not accepting (might be an issue to be solved some other day :D)

       

       

      View reply

      88 replies

      musicart_1084
      Participant
      Jul 16, 2025 1:16 PM UTC

      How do I update my Adobe Operating system?

      Translate
      Dave Creamer of IDEAS
      Community Expert
      Dave Creamer of IDEASCommunity Expert
      Community Expert
      Jul 16, 2025 2:22 PM UTC
      quote

      How do I update my Adobe Operating system?


      By @musicart_1084

       

      The operating system (OS) refers to either the Mac or Windows OS, not Adobe.

       

      Translate
      David Creamer: Community Expert (ACI and ACE 1995-2023)
      Ali graphic
      Participant
      Dec 22, 2024 7:30 AM UTC

      https://to.adobe.com/CtlatR5EayRWrXsa problem

       

      Translate
      Mary253394007m57
      Participant
      Jul 21, 2022 3:52 PM UTC

      This is the link to use. I had to go through all 3 steps before the software could be installed. Best of luck....

       

      https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html#

      Translate
      vasi23548269h7fg
      Participant
      Mar 11, 2022 7:54 PM UTC

      No downloads, no copy paste, no any bla bla bla. Just turn off your wifi and try...

      Translate
      Shiva__425
      Participating Frequently
      Jan 17, 2022 3:32 PM UTC

      Try these steps to resolve your issue:

      1. Close Captivate

      2. Download file from following link: http://prdl-download.adobe.com/Framemaker/428037A8066D4558A7EF7D7D06CB5B72/1600836995996/AASIapp.exe

      3. Copy downloaded file, go to following location and paste to replace the existing file: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7

      4. Launch Captivate and check

      Translate
        Daniel23488460btjk
        Participant
        Mar 8, 2022 1:27 PM UTC

        Thanks Shiva, you have saved my day!

        Translate
          Vlad225034898nco
          Participant
          Jan 4, 2022 7:00 PM UTC

          Had this error for so long, then I tried disabling my internet connection and installing and it worked!

          Translate
          1100suziq24016823jqgs
          Participant
          Apr 12, 2022 10:09 PM UTC

          You're a genius! Thanks!

          Translate
          Anonymous
          Nov 30, 2021 4:28 AM UTC

          This worked a treat. Thank you so much!

          Translate
          defaultw0011vwjqj52
          Participant
          Nov 8, 2021 3:21 AM UTC

          Just disconnect from internet or wi-fi and then install you done

          Translate
          kremen612915459
          kremen612915459
          Participant
          Nov 7, 2021 8:32 PM UTC
          1. Please close all adobee applications completely.
          2. Use the below link to download the file named "AASIapp.exe"
          3. Once downloaded, Please copy the file "AASIapp.exe" and paste and replace it at the below location: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\P7
          Once done, Please launch the application again and try to use it.
          Translate
          Siva5CCD
          Participant
          Oct 19, 2021 2:40 AM UTC

          Bro just disconnect the network and try again that's it

          Translate
          Inzomniak13
          Inzomniak13
          Participant
          Oct 19, 2021 7:10 AM UTC

          Yes, that will get it installed, but you'll be in exactly the same place once you reconnet the network the supported browser message comes back, I got my resolved by support supplying me with a modified installation package which did resolve my issues.

          Translate
            Yasi9898
            Participant
            Oct 25, 2021 5:50 PM UTC

            Hi, I'm having same issue trying to install illustrator 2017 on a fresh win 10 21h2 system. I still didn't try any solution provided here (as I'm away from office right now), but may I ask you to share the modified package installer so I could try if the above solutions don't work? Thank you.

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