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M
mwm47
Participant
April 7, 2016
Question

Upgrade from captivate 8 to captivate 9

  • April 7, 2016
  • 3 replies
  • 580 views

I am a captivate 8 subscriber how to I upgrade to a captivate 9 subscriber. My account says that I am a captivate 9 subscriber but don't know how to download and install it.

    This topic has been closed for replies.

    3 replies

    A
    Anonymous
    April 15, 2016

    I downloaded and installed the trial version (Google 'Captivate Trial', I clicked the first non ad result), when I opened it I was asked to log in with my Adobe ID and it was recognised that I was a subscriber.

    Fingers crossed...

    C
    Christine Olyer
    Participant
    April 15, 2016

    I have the exact same issue. The response showing below doesn't help.

    Lilybiri
    Lilybiri
    Legend
    April 15, 2016

    Did you install the trial version? That is the way it used to work, but I'm just a user like you. You have to log in with the Adobe ID that is linked to your subscription license.

    C
    Christine Olyer
    Participant
    April 15, 2016

    I have downloaded the free trial 3 x. Each time I try to open the zip file I get an error. I try to find a fix, but apparently I don't have the magic search words to find it. (Sorry, I am frustrated with this process.)

    Lilybiri
    Lilybiri
    Legend
    April 12, 2016

    Download and install the trial version of CP9. When you log in with your Adobe ID, it will be recognized.

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