Inspiring

Question

Uploading from captivate to captivate prime

Forum|Forum|10 years ago
August 26, 2015
6 replies
4879 views

I've just started using Captivate Prime.

I have a trial with both captivate 9 and captivate Prime, but I have every intention of purchasing them once the trial is up.

The big problem is when I try and upload my Captivate 9 project to Captivate Prime it says "System has encountered an error and your module *module name* failed to upload".

Similarly when I select the file from Captivate Prime and upload it that way it says: Invalid File Type: "cptx"

It's a bit frustrating. Any solutions would be welcome.

This topic has been closed for replies.

S

seanb76399741

Inspiring

I am having this same issue where anything created in Captivate9 that gets the CPTX tag will be rejected by Captivate Prime.

This has nothing to do with size of the file or slow internet as I can upload any other file without issue (even much larger ones) as long as it does not get the dreaded *x at the end!

PPTX, CPTX, DOCX, etc all get rejected due to the X in the extension.

Workarounds are saving content as "regular (CPT, PPT, DOC)" and then uploaded

(works without an issue, however the content within the file is severely limited)

Could a tweak in file acceptance for Captivate Prime be a solution?

Or is there something in those file types that Captivate Prime is unable to process?

Either way something needs to be done about it as almost all modern day programs add the "X" at the end of their file types.

Lilybiri

Legend

Please, could you post your question in the Captivate Prime forum? This is an old thread, better start a new one in:

Captivate Prime

People over there are better qualified although I don't believe the 'x' is the cause of your problems at all.

P

patrickcorc

Participating Frequently

I've reached Einstein's definition of insanity attempting to get a module with video to upload to Captivate Prime using the Publish button in Captivate 9. It is a small file with one video. I drop boxed it to an Adobe Rep and he had success uploading. I sent it to a co-worker and he had success, albeit slow and hanging. We are both on Macs and the only difference is that he is operating 10.10.5 and I am 10.8.5. I ran Onyx, turned off my firewall, made sure Score 1.2 was selected in Quiz preferences according to the Adobe tech. Nothing. I do not even get a progress bar window. I publish, log into Prime, hit publish, get a blank window, then the message that project is uploading to Prime. No progress or percentage or activity window. Hours later go to Close window and the app crashes or I need to force quit. It is a small 20 meg project, the video being 90% of the size. It publishes to devices, adobe inspect and scorm without problems. My net connection is fast. 36 down and 6 upload. So with that I have given up messing around with it because it could be an infinite number of things that could be going on. The only thing I have not done is upgrade my OS and I'm not doing that because I run too much other software for editing video and the system is rock solid.

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patrickcorc

Participating Frequently

I think the problem is that Captivate 9 is not compatible with my Mac OS, Mountain Lion 10.8.5. There is no other explanation for the upload freezing. It would have been nice if the Adobe C9 installer stated it was incompatible with my OS. Would have saved a lot of time troubleshooting.

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CreAD-Media

Inspiring

I am interested to hear that you are having the same problem on a Mac as I am having on a Windows 10 machine.

I am still waiting for a response from Adobe as to when the problem will be fixed for Windows 10 machines.

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billd43640523

Participant

Good morning

I am in the same evaluation team with Melonies33154056. Captivate 9 forces you to save files as a CPTX. It is possible to upload directly to Prime using a PPTX from the module setup section. However, it will just be a power point with no quizzes or other features from Captivate 9. Uploading at CPTX file using the module setup section generates an error stating the filed type is not recognized.

From reading above, a ZIP file format is required to upload. If that is a requirement of Prime, Captivate 9 should automatically ZIP the file while publishing to Prime. Melonies33154056 manually zipped a file and then uploaded it to Prime. When it unpacked, Prime would not recognize the CPTX file format dictated by Captivate 9. This breaks connective interactions between the two programs. From the prospective of a user, it would appear that Captivate 9 and Captivate Prime development teams did not consult on file designations and compatibilities.

Captiv8r

Legend

Hi Bill

As this is the first iteration of Captivate Prime, my own guess is that what we are seeing are just "growing pains". The thread seems to imply that if you create a Captivate project that results in an ending and compiled file size greater than 500 MB it will fail when attempting to upload it.

Seems that most of the things related to using the publish to prime option from Captivate are hidden from view. I would imagine that this option does indeed take the Captivate content and create a zip package, since that seems to be what Prime is preferring.

What I noted early in this thread was that there seems to be some confusion between the CPTX and a zip file. Sure, Captivate saves as a CPTX file, Just like Microsoft Word saves as a DOC or DOCX file. But that's just the source file. Kind of like raw cookie dough. Before you give it to someone you have to Publish it. That action is like baking the cookies to create that final outcome. Or in the Word world, printing the DOC or DOCX on paper.

Perhaps it will help to think of the Word scenario. You have a book publisher that expects you to supply them with a printed manuscript. They are expecting paper and if you gave them a DOC or DOCX file, it would be the wrong format to use. Prime is the same way, It expects a zip file of some sort. Likely the content of the zip needs some specific structure. So even if you took your CPTX and zipped it, Prime would be confused because Prime expects to deliver viewable content to users. And unless a user has a copy of Captivate, they won't be able to view a CPTX file. Likely this is also the issue with PowerPoint files.

Cheers... Rick

M

melonies33154056

Participant

Hi Captiv8r,

I understand your Word analogy in relation to the .cptx file. We are publishing our file to the computer via Captivate 9. Prime does accept the .zip file that we create and publish via Captivate 9. However, we get an error message once Prime finishes downloading that the file is not in a recognized file format. We are trying to pinpoint our error to see what we should be doing differently, as we seem to be following the instructions given but not getting the expected results. Any guidance you could provide would be greatly appreciated.

Cheers,

Mel

M

melonies33154056

Participant

Good morning,

I am having a similar problem uploading content to Captivate Prime. I saved my course, developed in Captivate 9, as a zip file and proceeded to upload it on Prime. The file does start to download, but once it ends I get an error message stating that it cannot be uploaded because the file is in a format that is not supported. Any advice?

Thx, Mel

tpj2015

Participating Frequently

Also when I attempt to publish to Captivate Prime directly from Captivate and it freezes, it will sometimes allow me click the CLOSE button on the "Publish to Adobe Captivate prime" window. HOWEVER...

That will then open a new "Publish to Captivate prime" window with the publishing options. If I click the PUBLISH button again, it then overlays another Publish to Captivate prime window over the previous one. Then I can't get back to Captivate or close either of the windows.

Dairm87,

I think it's safe to say the issue isn't on your end as a user/author. It seems to be rooted in the Captivate/Captivate Prime activity attempting to run in the background.

So, I suppose we stand-by for an answer while the trial version time ticks away. This is very disappointing so far.

M

Mukul_Adobe

Inspiring

Hello tpj2015,

I am Mukul from Captivate Prime Engineering Team and we will do our best to help you resolve the issue.

Sorry to note that you are facing problems with upload to Captivate Prime.

As we are working on the issue, if you want to try the publish to Prime option in Captivate in the meantime, can you please try with a smaller Captivate file. This should allow you to upload it to Prime and go over the experience of directly publishing to Prime via Captivate 9.

Also you should be able to upload the published ZIP file to Captivate Prime portal directly (not via CP9). If this is not working, please send us the file via any file share option and we should be able to help you.

Regards

Mukul

Captivate Prime Engineering Team

RodWard

Community Expert

Mukul,

Can you give us some idea of the filesize limit for the Captivate published project in order for it to successfully upload to Captivate Prime?

M

Mukul_Adobe

Inspiring

Hello Diarm87,

Thanks for reaching out to us. I am Mukul from Adobe Systems and belong to Adobe Captivate Prime Engineering team.

Issue-1: Can you tell us if this occurs for any specific project file or with all project files. Can you try uploading more than 1 projects to know a bit more on this issue.

Issue-2: Captivate Prime expects published file in .zip format. Captivate project .cptx cannot be uploaded directly to Captivate Prime. Please publish it to .zip format and then upload it.

Let us know your observations on Issue-1 and we will help you further.

Regards

Mukul

Adobe Systems.

Diarm87Author

Inspiring

Hi Mukul,

Thanks for responding so quickly.

I made up two new Captivate projects, one with a random video in it and one without. The one with the video did not upload, but the one with no video did work. There was only a few slides and a few images on that one. If there are lot of videos in the project will that effect how long it takes to upload?

I'm not sure how exactly to publish a project to .zip format. When I publish or save a captivate project it only gives me the option of saving it as a cptx file!

Lilybiri

Legend

Saving is not the same as publishing! Do you not see the option 'Publish to Captivate Prime' under the big button Publish?

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