URGENT: Consistent Video Problems

Forum|Forum|5 years ago
March 19, 2021
2 replies
1021 views

Adobe Captive had a recent outage starting March 9th, 2021 and ever since that original issue we have had consistent video errors on newly published courses. We have been able to recreate these issues over and over when testing within chrome on PC and MAC. We have tested on more than 7 different computers on different networks and in different locations. We have tested various different videos, different frame rates, and video codec do not seem to be a factor. We have tried testing multiple videos in a blank project making sure it wasn't a template issue. The issues happen on slides with and without slide audio. When these video errors occur the entire course and timeline break, it some cases can be temporarily fixed with a refresh but that is NOT good enough.

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AJIT_M

Inspiring

Hi,

I have sent you a private message and shared the details to contact us directly so that we can connect and look into the issue.

I will be looking forward to your response.

Regards,

Ajit

Lilybiri

Legend

Please insert images, don't attach them. For security and other reasons I don't download them anymore, then open in the associated graphics application, screen and delete again.

What you call the 'outage' was not linked with video, but with the upload of sound effects to the Assets Library. They have been take out. Did you try to clean the Preferences? Find the subfolder 'utils', run the CleanPreferences... for your OS while Captivate is closed. Restart Captivate and check if you still have the issue.