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khm4
khm4
Participant
April 1, 2013
Question

Urgent - Video Connection Error

  • April 1, 2013
  • 1 reply
  • 869 views

I have several videos mp4 files inserted as event videos - they play when previewing in play slide view but when published I get a connection error? I am using IE 10 as browser.

I have read details about having to convert to FLV files i tried this but with no luck.

This not seem to be a browser issue nor a Flahj player issue as if  I create a couple of slide project in Captivate and insert the videos on the first or second slide, they play perfectly. The Active x is disabled so according to previous fixes...im lost.

This topic has been closed for replies.

1 reply

VikramGaur
Adobe Employee
VikramGaur
Adobe Employee
April 1, 2013

Hello,

Welcome to Adobe Forums.

Which version of Adobe Captivate are you using ?

Do you have MAC or Windows ?

Have a tried a different browser ?

What output are you publishing ?

Thanks,

Vikram

khm4
khm4Author
Participant
April 1, 2013

Hi Vikram

Thanks for your reply.

Captivate is V 6.0.1.240

Windows 8

Output is SWF/HTML

Flash PLayer 10, I have tried 11 as well.

Browser IE10

As I mentioned, if i create a 2 or three screen test project in Captivate and put the video (as an evemt video) and publish this it publishes perfectly.

KHM4

VikramGaur
Adobe Employee
VikramGaur
Adobe Employee
April 2, 2013

Hello,

Adobe Captivate 6.0.1.240 is not tested and certified for Windows 8

Thanks,

Vikram

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