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sy_mchcp
Participating Frequently
September 26, 2017
Answered

Using Captivate 2017 I can't publish html5 that works. It just spins the loading gif and won't actually load anything. Please help.

  • September 26, 2017
  • 2 replies
  • 1185 views

This is a new install of Captivate. We just bought it. I've built several presentations, and non will work right. I'm publishing both swf and html5. The swf works fine on any browser that can play it, but the html5 will not load at all, on any device/browser. We've tested it on several different combinations with the exact same results, a spinning gif on a white page and nothing else.

I built a simple presentation with only one slide, that contains only one title and published that with the same results. I also removed my preferences folders and restarted Captivate to make sure that wasn't corrupted and causing the problem. Nothing changed.

This topic has been closed for replies.
Correct answer Lilybiri

Try this. This is the html5 version of the 1 slide presentation I made to test the problem. This only spins the loading gif for me, no matter where I try to view it. 

 http://www.mchcp.org/presentations/simple2/index.html


I see the spinning preloader, indeed. Just wanted to verify the browsers, that is why I sent you a link.

Do you Run Captivate as Administrator? Does your webserver support JSON? You could send me your simple2 file, will try to publish and upload for testing.  Use a private message, will give you an email address, don't want to do that on the public forum here to avoid spam.

2 replies

Erik Lord
Erik Lord
Inspiring
September 26, 2017

What was the issue? So we can reference for future such concerns...

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sy_mchcpAuthor
Participating Frequently
September 26, 2017

Turned out that JSON was disabled on our web server. It would have been helpful if that was more clearly indicated as a requirement. 

Lilybiri
Lilybiri
Legend
September 26, 2017

Did you publish at the same time to SWF and HTML5? If yes, try to publish separately,  in my experience that works better since CP9.

To test, don't do it locally but upload the published folder either to a webserver (if no reporting) or to a LMS (with reporting).

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sy_mchcpAuthor
Participating Frequently
September 26, 2017

I've done both. The html5 version will not work no matter what we do.

Lilybiri
Lilybiri
Legend
September 26, 2017

That means the problem has to be looked for elsewhere. I only publish to HTML5, normally no problems.

Since you also publish to SWF, it is a normal project, not a responsive project. What about Preview HTML5 in Browser: is that working?

Are you on Win or Mac?

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