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T
Tiffany Anne
Participant
May 8, 2007
Question

Using Captivate on Citrix

  • May 8, 2007
  • 4 replies
  • 1683 views
We have just installed Adobe Captivate on two of our Citrix test servers. We initially had problems accessing projects, but we fixed that problem by moving the projects on to a local citrix location versus accessing it from the hard drive. Now we are having problems recording a new project. At first when I tried to record a new project using Software Simulation mode, it wouldn't recognize any open application, the drop-down box was empty. It looks like I can now record an open browser window, but that's it. Can anyone advise as to the possibility of recording applications from a Citrix server? I would assume you could at least record other Citrix applications, but that's not working and ideally, I would like to record any open application.
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    4 replies

    J
    jbradley88
    Participating Frequently
    May 9, 2007
    In my case, I was trying to use a local install of Captivate to capture a remote application that is hosted through Citrix and it didn't work worth a hoot. I wouldn't be a bit surprised that it also wouldn't work the other way round as you were trying to do.

    Granted, there may be a Citrix setting that we didn't have turned on that might have made a difference, but ours is an enterprise-wide Citrix environment so mucking with the settings wasn't an option.

    Rick brought up a great point about licensing. I'm no lawyer, but section 2.3 of the Captivate licensing agreement seems to limit usage to a specific set of users, not a concurrent limit of users. If that's the case, it's probably best that it doesn't work the way you wanted... :)
    Captiv8r
    Captiv8r
    Legend
    May 9, 2007
    Hi all

    I just heard back from Adobe on this. If you plop Captivate on Citrix and try to run it remotely, you are in violation of the EULA.

    Cheers... Rick
    T
    Tiffany AnneAuthor
    Participant
    May 8, 2007
    Well, it appears our Citrix idea is not a great one. We have three copies of Captivate and I was hoping we could use the Citrix server to administer the licensing by only allowing three users to access the application at the same time. I guess it was worth a shot. Thanks for the replies.
    J
    jbradley88
    Participating Frequently
    May 8, 2007
    At work, we use a centrally-installed application that is accessed through a Citrix server. Even with Captivate installed on my local machine, the best Captivate can do is capture the screens. No captions, no click boxes and the mouse is perpetually captured as a spinning cursor.

    Luckily, I can install the application locally, and everything works fine. However, if we had to stay with Citrix, it would be ugly. Citrix doesn't seem to pass along any of the Windows event notifications that Captivate relies on to do it's magic, so our only recourse would have been to create all the captions and interactivity by hand.
    Captiv8r
    Captiv8r
    Legend
    May 8, 2007
    Hi Tiffany Anne and welcome to our community

    Hmmm, that one is tough. You have installed Captivate on a computer that almost anyone can use, provided they can access Citrix?

    Assuming I'm correct, you are running Captivate remotely, yet expecting it to recognize events that are happening on your own PC? I'm not sure how well that would even manage to work.

    Normally we install Captivate on our local PC. Access Citrix from the PC if you need to record that application, but keep Captivate on the local PC. I think anything outside of those bounds is/will be a crap shoot. I'm wondering how Adobe views licensing in this type of setup?

    Cheers... Rick
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