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EnPassant
Participating Frequently
September 19, 2016
Question

Video and rollovers have sort of stopped working

  • September 19, 2016
  • 14 replies
  • 469 views

Publishing as HTML5, rollovers don't work but video does work; Publishing as Flash, videos don't work but rollovers do. REALLY? They were working fine a week or two ago. Captivate 9, IE and Chrome (version 53...) browsers, Win 10. When I publish as an exe, both videos and rollovers work the way they used to--just fine. Something is wrong. Flaky. Unsettling. 

Might it have anything to do with 9.02 upgrade? Help. 90 slides, 20 videos. NOT starting over.

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    14 replies

    tarunjain
    Adobe Employee
    tarunjain
    Adobe Employee
    September 22, 2016

    Hi Art,

    Rollover objects are not supported in HTML5. 

    I could not reproduce the issue with videos. Can you share more detail? Is it with specific video?

     

    Thanks

    Tarun Jain

    Adobe Captivate Engineering Team

    EnPassantAuthor
    Participating Frequently
    September 22, 2016

    Hi Tarun,

    I have 20 different mp4 videos linked to various information slides. The mp4 videos are in the same folder as the .cptx file. I didn't place them there purposely. I think the system copies them there when I link a new video.

    Linking a new video to see if that makes a difference in the published htm/flash's ability to find it was no help--still fails to run (when you click on video links, the loader just continues to run).

    EnPassantAuthor
    Participating Frequently
    September 20, 2016

    Having attended the "housekeeping jobs" that Captivate requires users perform when doing upgrades, the problems remain.

    Publishing as HTML5, rollovers don't work but video does work; Publishing as Flash, videos don't work but rollovers do. They were working fine a week or two ago. Captivate 9, IE and Chrome (version 53...) browsers, Win 10. When I publish as an exe, both videos and rollovers work the way they used to--just fine. Something is wrong. Flaky. Unsettling.

    Might it have anything to do with 9.02 upgrade? Help. 90 slides, 20 videos. It runs standalone--without any internet connection (so no webservers to run video). It is an interactive user manual, structured around actual tasks our users do with our laser templating/CAD system. When "on the job" and needing to find a quick answer, they are rarely able to get an internet connection, so it has to run standalone. Currently at 750MB, will probably reach I GB before final completion.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 20, 2016

    If your HTML5 output is targeted at mobile device users, there's no point using rollovers.  (Perhaps Adobe feels the same way.)

    As for the video not working in HTML5, have you tried uploading your output to a web server and testing from there?  Lots of things in HTML5 need to be tested from a web server, not locally.

    And when you DO get around to putting your 9.0.2 HTML5 output on a web server you need to be aware that it now uses JSON files. So you will need to make sure your web server is set up to allow that mime-type otherwise nothing will work.

    EnPassantAuthor
    Participating Frequently
    September 20, 2016

    RodWard, Appreciate your responding, but what I am building is a standalone Interactive User Manual, that resides on laptops that have no connection to the internet. Videos and Rollovers worked before the upgrade in both HTML5 and HTM/Flash outputs. Now they only work when published as an EXE.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 20, 2016

    Getting tired of asking this, but...

    When you did the upgrade to Cp 9.0.2 did you follow all instructions in the Release Notes about resetting Preferences and Layouts folders?

    Did you change the settings on your LMS or web server to now allow the JSON mimetype? (New requirement for 9.0.2)

    EnPassantAuthor
    Participating Frequently
    September 20, 2016

    Probably like many others you have responded to, I did not see any instructions in the release notes nor do I know where to find them to check/reset folders. It isn't typical when upgrading software to have to make manual adjustments to preferences and folders. Anyone know where to find these instructions?

    EnPassantAuthor
    Participating Frequently
    September 20, 2016

    Release notes for Adobe Captivate 9.0.2

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