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Bob Mack 94536
Known Participant
February 1, 2013
Question

Video Black on iPad with HTML5 Publish - Not Working

  • February 1, 2013
  • 2 replies
  • 1725 views

Hello All,

I'm struggling to get any sort of slide video to work on an iPad when publishing to HTML5 from Captivate. No matter what sort of encoding I use, I end up with a simple black box in place of the iPad version of the video. The video seems to work fine on PC in Firefox and IE, but not on the iPad in either Safari or Mercury browsers.

Is there a good resource out there to walk me through adding video that will work on iPad, or preferably that I can publish to both HTML5 and SWF from the same Captivate file?

Thanks!

Bob Mack - World Class Beer

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2 replies

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Bob Mack 94536Author
Known Participant
February 11, 2013

Kind of an update to this post -

An iPad Mini shows a black box the same size and shape of the video, but no video. A full sized iPad shows nothing, or what could be a white box against a white background but also no video.

I've tried a wide range of video encoding with no success.

I've tried inserting the video as event video, also as multi-slide synchronized video with no success.

If video just doesn't work with Captivate and HTML5, I'll move on and do without it. But it seems to me that others are getting successful results inserting video into HTML5 presentations and I'd like to do the same. Perhaps I am just going about it the wrong way?

Bob Mack

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MMDENT
Known Participant
August 20, 2013

Bob, did you have resolution on this issue?  I am running into the same problem.

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Bob Mack 94536Author
Known Participant
August 21, 2013

MMDent - I have not gotten a good answer to this and I still struggle with it. However, I have since upgraded to Captivate 7 and that version has a YouTube interaction built into it which allows streaming from YouTube for slide video. That clears up some of the issue for me, but I'd still like to be able to embed video into presentations for use in the Table of Content video that I used to use.

I have suggested that Adobe do a webinar on video and Captivate specifically because I think it is a topic worthy of some focus. I'd suggest that perhaps we try to keep an eye on that and perhaps keep in touch about this topic, because I think it is important.

Short story on the YouTube interaction - it is available in Captivate 7 but it will work from Captivate 6 once it has been placed by Cap 7. Adobe doesn't officially support that backwards compatability but it can be helpful if you have a collaborator who doesn't have Cap 7. Secondly, I can record a piece of slide video and upload it to YouTube as an "unlisted" video and have it stream to my presentation without a huge video file being present on the presentation itself, which is kind of nice. Since the video is "unlisted" at YouTube, it doesn't turn up in search results there so it is kind of private.

I just wish the interaction worked in the Table of Contents. Many of my presentations in the past have benefitted from video being in that location.

VikramGaur
Adobe Employee
VikramGaur
Adobe Employee
February 1, 2013

Hello,

Welcome to Adobe Forums.

Which version of Adobe Captivate are you using (Help -> About Adobe Captivate) ?

Do you have MAC or windows ?

Which iPad and iOS version do you have ?

Does it happen with all the project or with a specific project ?

Thanks,

Vikram

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Bob Mack 94536Author
Known Participant
February 1, 2013

Vikram,

Thank you - of course I should have supplied that info with my question. The problem seems to happen with every project. I've tried creating several from blank projects and I also published one that was a demo project that came with the Kevin Seigl book "Adobe Captivate 6: Beyond the Essentials". In addition, I have tried publishing from 2 different machines with the same results.

I have Captivate 6.1.0.319 on Windows 7. My iPad is a Mini running iOS 6.1.

I presume that I could be adding video incorrectly. I add Event video to a slide (Video/Insert Video/Event Video) and the Adobe Media Encoder converts it to an FLV file. I have also tried getting the encoder to code with a preset Apple iPad format with no success. I have tried adding both mp4 and FLV file types as the original video file.

I might add that the results I get on a PC are astounding and are a huge home run for me. But if I can make the same presentation work on both PC and iPad (or tablets in general) it is huge for me.

Cheers and thanks for any thoughts you might have!

Bob Mack

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