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catalinar19842078
Participant
October 3, 2020
Question

Video Demo not publishing

  • October 3, 2020
  • 1 reply
  • 168 views

Hello.

 

I am trying to publish a video demo, but I am getting this:

 

 

I am running Captivate 2019 on a MacBookPro Retina - Catalina 10.15.6

 

Is there a way to fix this?

 

Thanks in advance.

    This topic has been closed for replies.

    1 reply

    Paul Wilson CTDP
    Community Expert
    Paul Wilson CTDPCommunity Expert
    Community Expert
    October 4, 2020

    You might try resetting Adobe Captivate. There is a file located in the installation folder for Adobe Captivate in a folder called utils. Run CleanPreferencesMac to reset all the preferences and possibly get this publish procedure to start working again.

    Paul Wilson, CTDP
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