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karenm62411476
karenm62411476
Participating Frequently
April 30, 2020
Question

Video demo project just turned white

  • April 30, 2020
  • 1 reply
  • 659 views

Hi there, I captured a video demo an hour ago and I've been editing it. Now the screen is suddenly white with no images on it at all, but the audio works just fine. Does anyone kniw how I can fix this please? Thanks in advance 🙂

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    1 reply

    Lilybiri
    Lilybiri
    Legend
    April 30, 2020

    Can you show the timeline from the editor ?  At least the first part. Which version do you use, as mentioned under Help, About Captivate?

    karenm62411476
    karenm62411476Author
    Participating Frequently
    April 30, 2020

    Hi,

    Thanks so much for getting back to me. I'm using Captivate 2019 release. I ended up re-taking the video, but if you don't mind, can I please ask you a different question? When I trim sections out of the video, the cursor moves really slowly across the screen. Do you know how I get it back to real time please?

    Lilybiri
    Lilybiri
    Legend
    April 30, 2020

    There have been 5 releases in CP2019, that is why I pointed to Help, About Captivate where you'll find to full number.

     

    Mouse cursor will move slowly if you shortened its path, was that the case? Did you edit the path? I often get rid of the mous path when motion is too slow, and keep only the end point with some emphasis, less disturbing.

    Have a look at one of my publicly posted interactive videos which are based on Video Demo:

     Custom Play/Pause

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