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C
Christopher_H
Known Participant
December 10, 2016
Question

Video not working on mobile devices

  • December 10, 2016
  • 4 replies
  • 3991 views

Hi,

I have an issue with a project build in Captivate 9 using responsive design.

It’s contains a 9MB  mp4 video - which plays fine through desktop browsers, but won’t play on an iPad or iPhone.  The video is fine, as it plays on these devices through dropbox, it just won’t when it’s in Captivate - any ideas?

Thanks,
Chris.captivate ios mac

This topic has been closed for replies.

4 replies

H
herbertm
Participant
May 26, 2022

Here's a fix I came accross 

Happy editing

M
michaelmay1996
Participant
July 18, 2018

Hey,

I'm having the same problem and I'm just not able to fix it myself. Trying to play a video on my mobile device and it just shows a black bar. (mintart.org). can someone please help me

Cheers,

Michael

eLearning Guy
eLearning Guy
Inspiring
December 12, 2016

Run it through the Media Encoder app or another video encoding application. Just because it is an mp4 file doesn't mean the actual encoding of the video is in a supported format (confusing I know).

Dropbox transcodes videos on the fly via their servers to a format that works based on the client device, so that it will play well on any device. If you make the video available via dropbox for download I can convert it for you if you like.

mark

C
Chris0H
Participating Frequently
December 13, 2016

Thanks Mark - that did the trick.

Really helpful info about Dropbox and mp4 too which I'll pass onto my colleagues.

Chris.

    Mel Ristau
    Mel Ristau
    Participating Frequently
    February 1, 2017

    Tried posting short video to Dropbox and then downloading from the link i sent myself but no success getting it to play via phone or tablet.

    Am i understanding correctly that the transcoded Dropbox version enabled autoplay for phone and tablet? If so, can you provide more detail on how to?

    S
    StevePixel
    Inspiring
    December 10, 2016

    Hi Chris,

    If its it won't play on Apple device, I suspect its in a format that isn't compatible. Possibly .flv or .wmv originally, even though it has an .mp4 extension, now. I would go back to the original creator and ask for a new .mp4 version right from source. If nothing else to at least rule that out. You can also try converting it to a mp4 with Adobe Media Encoder yourself and see if that resolves it..

    Cheers

    Steve

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