Video Publishing and Developer Problem with Captivate 9.0 and Windows 10

Question

The videos that I try to publish to my computer have a lot of problems with background music. It's either choppy or it plays double in some places. It's an even greater problem if there's both software simulations and video demos as a part of the project.

I'm losing productivity while iterating through my video production process and have spent hours and hours trying almost every possible workflow to find the right one that works. The Captivate 9.0 application does not work as expected. I was able to do this workflow a lot smoother in Captive 5, which I no longer have access to because it was a license from my previous employer. I decided to upgrade to 9.0 about a week ago and am very frustrated so far.

One workaround that I've been using is to publish to YouTube, which Adobe support discouraged for me to do with Captivate 5 because is did not work very well. It's not ideal because these videos are drafts. The final videos need to be uploaded to my corporate channel after going through an approval process.

Basically to use these workflow, I have to publish to YouTube, which takes a little longer, then review, then download the .MP4 from YouTube, delete the video on YouTube, and then submit to my reviewers. (sorry for run on).

Someone from Adobe suggested that I include a slide at the beginning where I record 5 seconds of silence in order to fix the double playing background music problem. I did that and it seemed to fix the problem only in preview mode but publishing the video to computer was still unsuccessful. The resulting .mp4 file has lots of audio problems.

Then to make this workflow of publishing the video to computer even more frustrating, I get the following error that shuts down Captivate:

runtime error R6025

- pure virtual function call

Here's what Microsoft says about the error.

https://support.microsoft.com/en-us/kb/125749

Looks like Adobe needs to issue a patch or does anyone know a good workaround for this?

cpbrandon · Answer

Experiencing similar issues here. I've gotten the "double-playing" audio on published mp4s, and I'm also (with almost every file I publish) getting a "choppy" or "skipping" end product video. I'm running Captivate 9 on Windows 10. Just recently upgraded my device at work, and have been experiencing the problem ever since. I've spent hours the last few days trying to find a way to resolve this, and I can't seem to find a fix that works all the time. I'm creating videos based off screen captures of our solutions. We first build interactive software simulations, and then take the screenshots and build "videos" out of them and publish as mp4. Basic text captions with highlight boxes and text-to-speech audio are included. Many times, especially on the first couple slides for some reason, I'm seeing that the mouse click doesn't happen and the video will "jump" ahead just a second or so on slide 2. I'm starting all my audio at .5 seconds, but it's jumping ahead to roughly the 1 second mark. Sometimes, adjusting the audio to the 1 second mark will fix this, but other times it won't. I also experienced a new one today; I have a slide that will not play the audio no matter what I do.

Note: All the issues are only happening on the published mp4. Playback in browser and HTML5 browser looks perfect. I've sent the files to teammates who publish on their device just fine. Only difference is Windows versions.

I've uninstalled and reinstalled Captivate. I've deleted the cached projects. I've restarted. I've tried different preferences combinations. Anyone experienced anything like this with Cp9 and Windows 10 that has any idea on how to get the finished mp4 to play smoothly?

Any help is appreciated. Thanks!

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