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practifil30826448
Participating Frequently
April 29, 2021
Question

Video recording disappears when attempting to add Highlights or editing Video Demo

  • April 29, 2021
  • 1 reply
  • 1286 views

I have already created about 10 video demos and had no issues with viewing my video recordings before or after entering the Edit Video Demo section or after adding Objects like the Highlight Box. This appears to have suddenly changed, and I can't seem to find a fix anywhere. I've attached a video here, but it appears to be tied to the screen magnification, which will allow me to "find" the video, but it disappears once I hit play. 

 

Has anyone else run into this? I've attempted to reset my settings, but it hasn't helped.

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1 reply

Lilybiri
Lilybiri
Legend
April 29, 2021

Very weird! What was the size in px of the video demo?  Did you use the Slides button to start the recording (after having done the necessary changes if you have a retina screen) from within the cptx project (I see a title slide) or did you create the Video demo separately and inserted it later on in the project? I suspect a conflict between the resolution of the cptx and the video demo slides.

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practifil30826448Author
Participating Frequently
April 29, 2021

Oh! I'm not sure about the px size of the demo, but it was one of the major changes I have from my others. I finally realized I could cut the Chrome tabs and address bar out of the recording. I currently build each section by selecting the "Slides" button (plus sign in the upper-left corner) and using the Video Demo option. 

 

Any idea if there is a way to work around this or fix it? Or will I need to rerecord everything?

Lilybiri
Lilybiri
Legend
April 29, 2021

Sorry, I really don't understand and you didn't answer my questions. The topic title talks about Highlight which I supposed meant Highlight boxes, but the video doesn't show any highlight box but a different problem which seems linked with a resolution issue. Difficult to try to answer without understanding.

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