Video recording fails to launch

Every time I attempt to launch a video recording on the Adobe Presenter tab in PowerPoint 2013, I receive the following message: "Adobe Presenter has encountered an unexpected problem while working with this presentation. Try saving your work to a new file and restarting PowerPoint. If the problem persists, consult the Help menu item, or contact support at http://www.adobe.com/support/presenter." How do I fix this. I can't do anything!