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karrgr670
Participant
December 15, 2016
Answered

Video's not playing on web after publishing

  • December 15, 2016
  • 2 replies
  • 409 views

I am trying to publish in captivate 9 so that the finished product can eventually be linked on a website. My project is more of an interactive project to help my customers better understand a program they will be using. It's not going to have any type of quizzes only videos and some links to websites/files.

I published to my computer using SWF. I am getting this prompt "The project contains links to external files or projects. After publishing, ensure that you copy all reference files to the output folder and all referenced projects with their corresponding HTML files to the callees folder in the output folder."

When I open the HTML on internet explore or chrome I have the same issues, the video's will not play and the link to a specific file will not work.

Does anyone have a suggestion on how to fix these issues?

Thanks,

This topic has been closed for replies.
Correct answer RodWard

If you're trying to play this content locally, you may not have set up your Flash Global Security settings in the browser of choice to trust the publish folder location.

Upload your content to your web server and test from there.

2 replies

BDuckWorks
BDuckWorks
Inspiring
December 16, 2016

I'm thinking that you're linking to the videos with:

  either a local path - C://server/folder/file.mp4

  or a path outside the project folder- /folder/file.mp4

 

The warning message is informing you that you need to copy the media in  your links to the project folder for it to display.

That means, file.mp4 must be copied from your computer to the project folder in your publish dialog.

Publish 2016-08-18_15-00-58

In this case, C:\wamp\www\file.mp4.

You need to do this for the preview to work.

Note that in the example, I'm creating a ZIP file. I would also need to copy the file into the zipped directory before publishing to a webserver (or an LMS).

RodWard
Community Expert
RodWardCommunity ExpertCorrect answer
Community Expert
December 16, 2016

If you're trying to play this content locally, you may not have set up your Flash Global Security settings in the browser of choice to trust the publish folder location.

Upload your content to your web server and test from there.

K
karrgr670Author
Participant
December 19, 2016

Thank you! Changing my local settings worked and I was able to have my tech support upload it to our web server which also worked.

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