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MatthewSLS
MatthewSLS
Participant
June 11, 2015
Question

Videos are blurry when published with scalable content checked

  • June 11, 2015
  • 1 reply
  • 1631 views

I have a Captivate file with videos on a few of the slides. The videos files look fine in Windows Media Player, but after publishing the CP project, they appear blurry and pixelated. They are screen-captured videos with lots of text, so they need to be readable. I'm sure this has something to do with it being a .swf file and the window being resized/scaled. The videos look great in the index.html file, but almost everything else in the project breaks. Are there any options for higher-quality videos in published files with scalable content, or is this just a problem inherent in .swfs that I have to live with? I've looked all through the preferences and can't find anything.

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1 reply

TLCMediaDesign
TLCMediaDesign
Inspiring
June 11, 2015

If you really only need the content to scale down and not up I do have a solution to do that. It's not free, but it's a fix for both SWF and HTML5.

E
e2rigger
Participating Frequently
February 15, 2018

I have a similar problem.  I developed a project in Captivate 9, published it as an MP4 so I could put it on our media server and get the embed code.  I inserted the code into a different CP9 project, published as HTML and unchecked the scale HTML (I have tried both).  The original CP project looks crisp and clear when published even as an MP4.  When I checked the file on my media server, it is crisp and clear but when I checked the final project (HTML) you cannot read anything without getting teary-eyed due to the blurriness.  I have tried saving the initial project as SWF and bringing it in that way, as well as bypassing the media server, all produce the same blurriness, don't even try to go full screen (an option I have in the project) or you will cry your eyes out.  I have tried screen capturing the initial project slides at a slightly higher scale than the project to help with the scaling up but to no avail.  All screenshots have come from SnagIt and I have never had this problem with non-video slides when publishing. Suggestions?

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
February 15, 2018

Is the video being displayed at exactly 100% of its capture size?

Is the Media Server changing the bitrate of the video to enable it to load faster, which could result in a lower quality video that is pixelated or has compression artifacts that make it look blurry?

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