Videos don't work in published project

Forum|Forum|8 years ago
September 11, 2017
2 replies
446 views

I created a project with videos. I can see the videos in Preview mode, but not when I publish. How can I correct this problem?

This topic has been closed for replies.

S

StevePixel

Inspiring

Hi Valerie,

You need to host your published files on a web server or LMS to see the videos.

Cheers,
Steve

RodWard

Community Expert

And you also need to make sure that your web server or LMS is set up to allow the MP4 video mimetype. Not all web servers will serve MP4 video by default. Check with your server administrator.

V

ValerieJoyceAuthor

Participant

Hi,

Thank you for the responses. No success yet. I have tried the following:

1. Moving the published files (needless to say - preserving the folder structure created upon publish) onto a web server. I assumed that when I point to the index.html file on the web server, the training would play out. I does not it hangs.

2. I opened an account on Captivate Prime and published to there, but it hangs and does not open.

What should I do?

Thanks

Valerie