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A
Ajaycwa1981
Participant
September 10, 2016
Question

Videos not played after publishing the course

  • September 10, 2016
  • 2 replies
  • 289 views

Hi All

Am caught in a strange situation

I recorded a video from Camtasia. Added the video in one of the slides. During preview, the video is perfectly played

But once the course is published, that particular slide remains blank and mute. The video is not played. Tried on multiple browsers (IE, Chrome, etc). But the result is same

Earlier, it was working in IE, but not in Chrome. Now it does not work in both.. Where am I going wrong?

Ideally, if preview is good, same thiing should prevail after publishing as well

I tried SCORM 1.2 and non-SCORM as well. but the result is same

Rgds

Ajay

    This topic has been closed for replies.

    2 replies

    A
    Ajaycwa1981Author
    Participant
    September 10, 2016

    Thanks

    Would you know where to download the patch from, i mentioned in my previous reply?

    A
    Ajaycwa1981Author
    Participant
    September 10, 2016

    I could figure out the behavior, but not the solution

    1. If I publish as SCORM, the .SWF and .MP4 files are included into a ZIP file. When I play the .SWF file from inside the ZIP file, it does not load the Video

    2. If I copy-Paste all the files out of the ZIP file in a separate folder, it works perfectly. So, the ZIP folder seems to be the root cause. But the Zipping is necessary, because thats how its loaded into LMS.

    Am not sure how to fix this

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    September 10, 2016

    You cannot double-click a zip file to open it up and successfully get the SWF inside to launch other files (e.g. videos) because the Zip archive does not preserve the relationships between the files that might call one another.

    To have ANY chance of it working you'd need to unzip the archive to a folder somewhere on your system and then execute the HTM file that calls the SWF which will then call the videos.  However....if this is SWF output you would ALSO need to ensure you have set up the published folder as a trusted location in your Flash Global Security settings.  Otherwise the SWF will get blocked from calling other files.

    An overall better solution is to have the content (unzipped of course) uploaded to a web server and played from there.  Since you mention that this content is SCORM for an LMS, then THAT's what you should be doing.

      Lilybiri
      Lilybiri
      Legend
      September 10, 2016

      How did you insert the video: event video or multiple slide video?

      How did you preview: in Browser, HTML in Browser?

      A
      Ajaycwa1981Author
      Participant
      September 10, 2016

      Hi Lilybiri

      I inserted it as Event Video and previewed it in Browser as well HTML.

      The problem am facing is the same as discussed here. Help, Videos no longer play after Publishing

      The solution given there is to download a patch. That does not work for Cp 9, it seems

      Also, would you mind giving me a one liner between how to choose between event video and multiple-slide video?

      Ajay

      Lilybiri
      Lilybiri
      Legend
      September 10, 2016

      Event video plays totally independent of Captivate, has its own control panel, you don't need to extend the slide duratio to fit the duration of the video, but pausing  Captivate wll not pause video. Multislide video is controlled by Captivate.

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