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kellym66230306
Participating Frequently
February 27, 2020
Question

Vidoes in captivate not showing up

  • February 27, 2020
  • 1 reply
  • 409 views

I'm developing a course and added videos. They were working fine then all of a sudden they went blank and are no longer visible after publishing. Did Adobe change something in an update that might have caused this? I saved the videos in media encoder as a H264 so it was HTML5 compatable. I then imported them in through Media, saved it a Event Video, with a Progressive download, Does anyone know how to resolve this issue so that I can get the videos back? Please help.

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1 reply

Lilybiri
Lilybiri
Legend
February 27, 2020

Are the videos in the vr subfolder of the published folder? 

K
kellym66230306Author
Participating Frequently
March 2, 2020

both the ones in the vr folder are not the same name as the ones in the publishing folder its like when it gets published the name gets changed. I tried clearing out my cache to and that didn't work.

K
kellym66230306Author
Participating Frequently
March 2, 2020

I did discover something doing a test. Importing the video which is (a full size screen within the user interface) through media the video didn't show up at all. Importing it as a interactive video it did, but if you place any object on that slide either above or below the layer on the same slide on top of the video it will not show up. If you don't place anything on top of it or make the video smaller it will work. I had objects on top before and there wasn't an issue. I don't need to use it as an interactive video, I just need the video that plays and still be able to place objects on top of it when I need it. Anybody know what changed? This is really going to be a huge problem if you can't place any objects onto a slide with a video and it can only be an interactive video. Is there something missing? Does anyone else have this issue?

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