Vidoes in captivate not showing up

Forum|Forum|6 years ago
February 27, 2020
5 replies
424 views

I'm developing a course and added videos. They were working fine then all of a sudden they went blank and are no longer visible after publishing. Did Adobe change something in an update that might have caused this? I saved the videos in media encoder as a H264 so it was HTML5 compatable. I then imported them in through Media, saved it a Event Video, with a Progressive download, Does anyone know how to resolve this issue so that I can get the videos back? Please help.

Audio and video

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Lilybiri

Legend

Are the videos in the vr subfolder of the published folder?

K

kellym66230306Author

Participating Frequently

both the ones in the vr folder are not the same name as the ones in the publishing folder its like when it gets published the name gets changed. I tried clearing out my cache to and that didn't work.

K

kellym66230306Author

Participating Frequently

Each slide video will show up as 'Interqctive video' because it will have the two extra layers which you do not need to use. I find it confusing, and have logged a bug report, without any response. Did you insert the video as slide video using the Media button?

yes I did. I found the issue its with the web object that was on another slide that I was using as rest of project that was causing the videos to be hidden. I had to do a work around to get it to work. With the web object sitting on top its really causing a lot of problems in a course that I've never had to deal with before. I'm hoping Adobe will come up with a solution for that it will solve a lot of problems and not have to do a lot work arounds to get other slides to show up when you use them.

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