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mikedashg
mikedashg
Inspiring
May 19, 2018
Answered

Visited state buttons jump around in mobile breakpoints

  • May 19, 2018
  • 1 reply
  • 1166 views

I'm using the latest Captivate 2017 with the latest update, using breakpoint responsive mode. This thing happens only after it's been published. Preview mode looks fine. It shows up locally, and on the LMS.

My files were working great for about a month. I had multiple users test it on multiple devices/screens/browsers/etc. Then all of a sudden, my smart shapes (used as buttons) once they've been clicked, and you revisit the page, they are not in the same position anymore.

This is happening on ALL of my files. It's happening to two different people who created completely separate files too. One of the published files I didn't even open or touch. One day the published SCORM files were working just fine posted to an LMS across multiple mobile devices, and the next day it wasn't.

It's fine on the desktop right now after the latest Captivate update (my prior Captivate version was doing it even on the desktop in several places) and re-publishing, it's just mobile breakpoints now that still do it. This happens on the actual devices (both iOS and Android), or even when I resize a browser window on my desktop to the dimensions of a mobile device. Locking the position within Captivate does not work.

Screen shot of the buttons on initial page visit:

When you click on the buttons above, they change color and it looks fine (sorry no screen cap of that).

However, when you go back to the page, it looks like this:

This topic has been closed for replies.
Correct answer mikedashg

Don't feel too bad, I was on with adobe support for over 4 hours today trying multiple things, and they could not replicate it either, nor fix it. Even after giving them my files.

Their next guess is that it's operating system issue. I'm going to have some colleges with different operating systems and versions try publish it.

I will keep this post updated with the results in case someone else has the issue in the future.


Update:

After trying a bunch of different things, including being told my version of the OS was not tested/supported, uninstalling the program (including removing preferences), and re-installing Captivate from scratch fixed the issue.

1 reply

Lilybiri
Lilybiri
Legend
May 19, 2018

Is the visited state an InBuilt state? Can you please post a screenshot of the Object State panel of such a button? And add a screenshot of its Position Properties as well.

mikedashg
mikedashgAuthor
Inspiring
May 19, 2018

Well, Lilybiri I thought you had something there for a minute, because I checked and for some reason my visited state (which I always use the InBuilt) was missing! No idea how that happened. But I got really excited assuming that was it.

I added them back in, but that didn't help. Good feelings gone.

Desktop Position Properties

Mobile Landscape Position Properties

Mobile Portrait Position Properties

Lilybiri
Lilybiri
Legend
May 19, 2018

You always have to add the Visited state, although it is is InBuilt manually. DId you check the posistion in the Object State panel: is there any difference between the Visited state and the other states?

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