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R
ryan coker
Participant
June 24, 2019
Answered

VR hotspots not displaying on work area

  • June 24, 2019
  • 3 replies
  • 517 views

I'm starting to dig into Captivate's VR capabilities and am running across an issue where none of the Hotspot icons are displaying anywhere on my workspace. it appears on the timeline and I can adjust actions and properties, but it is not showing on the workarea itself.

I've loaded the VR Demo and all those hotspots display fine. It seems to be when I want to add my own that it doesn't seem to want to work.

Any ideas?

This topic has been closed for replies.
Correct answer Charushree_MB

Hi,

This issue seems strange to me and sorry for the inconvenience caused. Could you please try clearing your preferences.

1.Go to: Installation folder->Utils->ClearPreferncesWin / ClearPreferncesMAC based on your OS.

2.Relaunch captivate

I am hoping this should resolve your issue. Let me know how this goes.

Thanks,

Charu

3 replies

R
ryan cokerAuthor
Participant
June 25, 2019

Ran twice ClearPreferncesWin, restarted three times.   Some where in there it got cleared up. Really weird.  Thanks

C
Adobe Employee
Charushree_MBCorrect answer
Adobe Employee
June 25, 2019

Hi,

This issue seems strange to me and sorry for the inconvenience caused. Could you please try clearing your preferences.

1.Go to: Installation folder->Utils->ClearPreferncesWin / ClearPreferncesMAC based on your OS.

2.Relaunch captivate

I am hoping this should resolve your issue. Let me know how this goes.

Thanks,

Charu

Lilybiri
Lilybiri
Legend
June 24, 2019

Can you tell which version you are using, as found under Help, About Captivate. There have been two updates.

R
ryan cokerAuthor
Participant
June 24, 2019

Sure can. 11.5.0.476

Lilybiri
Lilybiri
Legend
June 25, 2019

I checked it out, coucln't reproduce the issue.  WOuld have suggested same recommendation as Charu offered. You'll need to have CP closed and with administrator rights.

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