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zacharyg50750590
zacharyg50750590
Participant
June 9, 2017
Answered

Web Objects

  • June 9, 2017
  • 3 replies
  • 5080 views

Hello! I have already watched the videos and seen the webpage for how to insert a web object into adobe captivate. However, no matter what I try, I cannot get the actual object to appear once I play my project. It appears in the filmstrip view though, and in the slide previews. Even using http://google.com does not work, so I know that the problem is not in the webpage itself. Are there any ideas or help someone can please provide? I appreciate the help,
Zachary

    This topic has been closed for replies.
    Correct answer StevePixel

    Hi Zach,

    Are you loading the published project onto a web server? You need, it to be loaded onto a web server to be able to contact the site in the web object. If you are trying to load it on your computer it won't work. 

    Cheers,

    Steve

    3 replies

    S
    StevePixel
    Inspiring
    August 3, 2017

    Hmmm.. can you show me a screenshot of your timeline? That is the only other place I can think of where there might be an issue. So I want to rule that out.

    Cheers,
    Steve

    SocProf
    SocProf
    Participating Frequently
    August 3, 2017

    Steve,

    here it is,

    Side note: I really, really appreciate your trying to figure this out.

    S
    StevePixel
    Inspiring
    August 4, 2017

    Hi SocProf, 

    No worries, I like problems.

    Thanks for this. it allows me to rule out one final thing. So technically this should work for you. If you can see it in Captivate obviously  CP can find it.  So I suspect you may have two compounding problems. I need to clarify something to diagnose the first one.  

    When you say you "published it to a public website" does that mean you used "publish To a Device" in Captivate and then uploaded all those files to a folder in the public html folder of a public webserver, and then copied the link to the index.html file and viewed it in  a web brower, or did you do something different?

    The second problem may be your LMS may not be configured properly but lets see if we can get it to work on a webserver first to make sure its not Captivate.     

    Let me know. 

    Cheers, 
    Steve 

    S
    StevePixel
    Inspiring
    August 3, 2017

    OK that is weird. Sounds like the problem is with your instance of Captivate, at least for this project.  A couple of more questions.

    1.  What version of Captivate are you using? Are you running a Mac or Windows?

    2. How big is the project? I'm thinking perhaps the one you have is corrupt, if its small you can copy and paste the slides into a new project to see if that resolves your issue, or start a new project, pop in a couple of slides and add your web object to one of them to see if that works.

    3. Also do you have Microsoft Edge, (copy and paste the URL from your webserver or LMS) try to view it in that browser instead of Chrome.

    Technically it should work, we just have to figure out why its not working for you. Keep me posted.

    Cheers,
    Steve

    SocProf
    SocProf
    Participating Frequently
    August 3, 2017

    Steve,

    1. Captivate 2017 education edition, Windows 10.

    2. I thought of that, so, I created a new project with only one slide with the web object, nothing else. No difference.

    3. I tried Chrome, Firefox, and Edge. No difference.

    S
    StevePixel
    Inspiring
    August 3, 2017

    Hi SocProf,

    I think I have a solution. Its not the web object, it may be the length of time you have on the timeline for that web object. Captivate defaults to 2-3 seconds, if it takes longer than that to load,you won't see the object. Producing the result you are seeing. 

    To test this hypothesis,either add more time to the object in the timeline by dragging it out, or adding a  "Click box" to create a pause in the timeline. Let me know how it works out for you. 

    Cheers, 
    Steve 

    S
    StevePixelCorrect answer
    Inspiring
    June 9, 2017

    Hi Zach,

    Are you loading the published project onto a web server? You need, it to be loaded onto a web server to be able to contact the site in the web object. If you are trying to load it on your computer it won't work. 

    Cheers,

    Steve

      zacharyg50750590
      zacharyg50750590Author
      Participant
      June 9, 2017

      Thank you Steve!

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