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winstonssmith655321
Inspiring
May 17, 2018
Answered

Web objects in multi-state objects - loading issues

  • May 17, 2018
  • 1 reply
  • 237 views

I have a Cp 2017 (10.0.1.285) project that I added 10 states to a transparent smart shape rather than creating a 10 slide branching slide. I have 10 separate Cp projects already published to our server and I added a web object for each published Cp project to each state of the transparent smart shape in the main project.

I have corresponding smart shape buttons for each of the states. Thus each button changes the state of the multi-state object to the corresponding web object.

Everything works when I preview in browser, however when I publish the project (SWF) to the server, the web objects don't load.

Well, except they do load and play as intended when using Firefox (60.0.1) and Edge. The also load and play as expected for some IE11 users but not all, even though everyone has the same version (11.494.XXX)

In addition, web objects placed on a slide rather than as a state within a multi-state object work fine in all browsers,

The problem is that the course has to work for IE and going the traditional route of placing the web object on the slide defeats the whole purpose and requires branching.

The project is not in an LMS and users will access it by a link. Any ideas about what may be causing this issue? It seems browser related but the settings are the same for all the IE users even though the web objects load for some and not for others.

Any help is greatly appreciated!

    This topic has been closed for replies.
    Correct answer winstonssmith655321

    And the answer is... IE compatibility view settings!

    Our company has two intranet sites that only work in compatibility view. Rather than adding those two sites to a compatibility view list, IT set the entire company wide intranet to compatibility view. Turn off the compatibility view and the web objects load as expected.

    I hope my pain helps prevent a future reader from experiencing the same.

    1 reply

    W
    winstonssmith655321AuthorCorrect answer
    Inspiring
    May 18, 2018

    And the answer is... IE compatibility view settings!

    Our company has two intranet sites that only work in compatibility view. Rather than adding those two sites to a compatibility view list, IT set the entire company wide intranet to compatibility view. Turn off the compatibility view and the web objects load as expected.

    I hope my pain helps prevent a future reader from experiencing the same.

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