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jessed1506524
Participant
January 25, 2017
Question

When exporting captivate to PDF, PDF shows black screen

  • January 25, 2017
  • 1 reply
  • 127 views

Hey there,

This is not for myself, but for an employee at my company (I work in IT, he works in our training department).  He's working on a training video, that he is trying to export from Captivate to a PDF.  He normally did not have problems, until a few weeks ago when it started opening the videos as a black square inside the PDF with no other content.  He has the most up to date versions of Captivate, Acrobat Reader DC and Flash and is running Windows 7 professional.  Hopefully someone can help shed some light on this issue, and let me know if there is any further information needed.

Thanks!

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1 reply

RodWard
Community Expert
RodWardCommunity Expert
Community Expert
January 26, 2017

A PDF file can only play an embedded Captivate project output if your PDF Reader has the necessary Flash Player plugin installed.  Just having Flash Player on your system is not enough. 

You mention that your colleague has the current versions of PDF reader, but you may need to check whether this app has the necessary Flash Player plugin installed.

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