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U
user370955456
Inspiring
June 14, 2017
Question

Why does Captivate become unresponsive when trying to save changes made to the Closed Captioning tab in the Slide Audio window?

  • June 14, 2017
  • 1 reply
  • 346 views

Adobe Captivate 2017: 10.0.0.192

MacBook Pro late 2013. macOS Sierra: 10.12.5

 

Screen Shot 2017-06-14 at 3.29.20 PM

 

For some reason, whenever I try to save changes made to the Close Captioning tab in the Slide Audio window (after positioning all the markers for closed captions), Captivate becomes unresponsive and I must force quit the application. I've noticed it only happens if I have more than 10 or so markers to set (for 10 or more slide notes). Is this too many slide notes for one slide?

 

I get that I should be modularizing my slides a bit better, and not trying to fit too much content onto one slide, but if Captivate has a maximum number of slide notes that it can handle, it should implement some restrictions regarding the limit to improve user experience.

This topic has been closed for replies.

1 reply

zeeshan hussain
Adobe Employee
zeeshan hussain
Adobe Employee
June 15, 2017

Hi,

I was not able to see any issue with 20 long slide notes on a single slide and all 20 were marked as closed captions. I even adjusted the markers in Closed Captioning dialog and was able to save them successfully. 

Could you please drop a mail to CaptivateHelp@adobe.com by mentioning this thread in the subject line and share the project with us as well using drop box or google drive.

Regards,
Zeeshan

U
user370955456Author
Inspiring
June 15, 2017

As it turns out, it was actually just taking a really long time for Captivate to save my changes. To the point that the application become unresponsive. But if I waited 2-3 minutes, it eventually saved the changes with no error.

 

Perhaps a loading bar here would be useful though? Captivate provides loading bars for even the most mundane tasks that should happen instantaneously, such as copying and pasting objects. However, it does not provide loading bars for things like this, that can take upwards of 2 minutes to complete.

 

I will still go ahead and send an email to captivatehelp@adobe.com, so they might learn more about this issue. Thanks!

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