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R
Robin N
Known Participant
August 21, 2015
Question

Why does my Captivate 9 device recording have no audio?

  • August 21, 2015
  • 1 reply
  • 1096 views

I tried recording on 2 devices (iPhone 5s and iPad mini) with the same results: no audio. I'm recording a demo of an app that includes some audio, some video, but there is absolutely no sound in any case. Can anyone think of what I'm missing here? Or is this simply something that a device recording will not do?

Here are my settings:

  • Captivate 9 for Mac
  • OS 10.10.5
  • iOS 8.4.1 both devices
  • Lightning connection
  • System audio preference set
  • Device audio selected in recording menu
  • Captivate set for accessibility permission
This topic has been closed for replies.

1 reply

D
Devraj
Participating Frequently
August 25, 2015

Hi Robin,

The device audio playing from the App will not be audible while you are recording the device, but should be recorded in the .cpvc file you get out of the recording.

Here are few things you can try and let us know if the audio is not being recorded.

1.Launch Device Demo from MAC.(Clear preferences before launching Captivate)

2.Select Device Audio from the recording Menu.

3.Start the recording and record the App that includes Audio.

4,Click on Done to End the recording.

5.You should be getting the .cpvc slide out of it. Check for the Audio in Library.

The Audio should be in Sync with the video.

Thanks

Devraj

R
Robin NAuthor
Known Participant
August 25, 2015

Hi Devraj,

Yes, I'd done all of those steps, but originally it did not play the audio. I quit the app and came back to the file 2 days later and sure enough, the audio that should have played before (but did not) now plays. Eh... it's a mystery.

Thanks anyhow.

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