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Participant
February 27, 2018
Answered

Why does my clicks and mouse movement in the not in the exact spot after I end recording?

  • February 27, 2018
  • 1 reply
  • 202 views

I have Captivate 2017 on a Dell Window 10 laptop. I am using 2 screen. As an example, while recording, I click in the search box of google home page. However, when I ended my recording, the click and mouse movement shows else where on the page. This happens to all my programs and even on the desktop. See attached. 

 

Any advise would be appreciated. 

 

mouse click error

    This topic has been closed for replies.
    Correct answer Lilybiri

    Can you check the display percentage? Depending on the ppi of the screen, it is often set by Windows to a percentage higher than 100%. For any capture, software simulation or Video Demo you need to reset it to 100%.

    1 reply

    Lilybiri
    LilybiriCorrect answer
    Legend
    February 27, 2018

    Can you check the display percentage? Depending on the ppi of the screen, it is often set by Windows to a percentage higher than 100%. For any capture, software simulation or Video Demo you need to reset it to 100%.

    Participant
    February 27, 2018

    Here is my settings. 

    Display settings

    Lilybiri
    Legend
    February 27, 2018

    Screenshot is very small and fuzzy, but it looks like it is set to 125% Can you set it to 100%?

    Also you have to capture the application on the primary monitor.