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lauraw54285233
lauraw54285233
Known Participant
March 2, 2018
Question

Why has my Properties panel disappeared?

  • March 2, 2018
  • 1 reply
  • 1162 views

I've recorded a video demo in Captivate 8 and am annotating it with highlights, text, etc. 

I shut down yesterday and opened it up today, but my Properties panel has disappeared.  It is not in my Windows list.   Can someone tell me how to get it back?

Thank you very much.

This topic has been closed for replies.

1 reply

Lilybiri
Lilybiri
Legend
March 2, 2018

Strange... are you sure to be in the Video Demo Editor? It is not a cpvc-slide inserted in a cptx-file?

What is the exact version number? Did you try to clean the Preferences?

lauraw54285233
lauraw54285233Author
Known Participant
March 2, 2018

I am working with Captivate 8.0.0.145;

I recorded the screencast with the Video Demo tool and then clicked the tiny Edit button in the lower right corner.  I worked with it a bit and then saved and closed it to work more later.

Now when I open the file, the Properties panel is gone.

I've got the screenshot along with the file name and Windows menu list below.

Thank you very much.

Lilybiri
Lilybiri
Legend
March 2, 2018

You still are on the first, pretty buggy version of 8. Please install the updates, you should be on 8.0.3 (missed at least 3 patches).

Clean the Preferences: you need Administrator rights, look for the CleanPreverences.... file in the subfolder 'utils' under the installation folder of Captivate and run that file while Captivate is closed.

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