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tanyalee12345
Inspiring
August 18, 2016
Answered

Will not preview

  • August 18, 2016
  • 2 replies
  • 422 views

Has anyone had the issue where their project won't preview? I have a specific CP project that won't preview when I lcick on "preview, project"....it will preview when I click on preview "next 5 slides". I also opened another project and was able to preview it, but not this one. Any ideas what could be causing this? Thank you.

Tanya

    This topic has been closed for replies.
    Correct answer tanyalee12345

    I have found the culprit. After trying many different things with the network and my local drive, etc. I thought perhaps it was a 'bad' slide, and it was indeed. After deleting the bad slide, the project previewed properly. I also recreated the slide in a new project, but it worked fine, so I still don't know what made the slide cause the problem.

    2 replies

    T
    tanyalee12345AuthorCorrect answer
    Inspiring
    August 18, 2016

    I have found the culprit. After trying many different things with the network and my local drive, etc. I thought perhaps it was a 'bad' slide, and it was indeed. After deleting the bad slide, the project previewed properly. I also recreated the slide in a new project, but it worked fine, so I still don't know what made the slide cause the problem.

    BDuckWorks
    BDuckWorks
    Inspiring
    August 18, 2016

    Yes, it seems we saw this, well, minutes ago:

    Captivate 9 preview not working

    T
    tanyalee12345Author
    Inspiring
    August 18, 2016

    Thank you, I read the thread...I'll give it to my Helpdesk. I am on a network and have been having issues regarding my cache (I cannot clear it; keep getting an error telling me that I can't have my cache in a remote folder. No matter where I moved it, I got that error). I would say the majority of us are on networks, so I'd hoped CP would be more network friendly.

    RodWard
    Community Expert
    RodWardCommunity Expert
    Community Expert
    August 18, 2016

    Just about any multimedia application you could ever use will be about the same in this "network friendly" aspect.  They all encourage avoidance of working on project files or assets over network connections.  Ignore this advice at your peril. It's not the fault of Captivate.  It's just the nature of these types of apps that any glitch in network traffic while you are working on a project could easily corrupt it and cause you to lose work.

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