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wf3864342
Participant
February 5, 2016
Question

Windows10 + Powerpoint 2016 (Office 365, 32-bit) + Presenter 11 (Trial) not working

  • February 5, 2016
  • 2 replies
  • 1917 views

I tried this solution: Adobe Presenter ribbon may not be visible in Microsoft PowerPoint even if Presenter is installed.

* The install seems successful (all the steps complete)

* I don't see Presenter in my Powerpoint ribbon

* Adding the MenuLauncher.dll gives me the "not valid" error message

* My registry doesn't have "ClickToRun" under the "15.0" location (and I can't find anything related to AdobePresenter.COMAddin anywhere else)

* I've tried uninstalling, rebooting, redownloading, and reinstalling, but with the exact same results

Has anyone been able to get this combo to work? I called the Help Desk, but they said Presenter 11 isn't supported with Powerpoint 2016. I'm wondering if they aren't compatible (i.e., won't work at all on any machine, so I should stop trying), or if it's just something I'm doing wrong on my end (i.e., I should continue troubleshooting)?

Cheers.

This topic has been closed for replies.

2 replies

johnc1884
johnc1884
Participant
July 19, 2018

I tried checking that the add in for powerpoint is enabled (File/Options/Add-Ins) and then opened powerpoint again as an administrator and I could see the ribbon, although I am having a number of issues with powerpoint crashing when I play the file back to get the sync of audio to the builds aligned - frustrating and I may look for an alternate solution if this continues.

P
Patty K Breeze
Participant
February 18, 2016

I couldn't get that combo to work either. Adobe finally told me that there are compatibility issues with PPT 2016 and Presenter 11. They said they are working on it, but have given no indication when it might be fixed, and I don't know how to find out when it is. Adobe? Any update?

Patty

DrDean
DrDean
Participant
July 13, 2018

Hi, any updates on this issue? I've tried all of the above as well and still nothing.

Thanks,

Dean

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