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News at 11
Participant
September 26, 2017
Question

Workaround for Safari 11 Update

  • September 26, 2017
  • 1 reply
  • 891 views

I recently upgraded my browser to Safari 11, as it turns out, it comes with a new feature...it automatically blocks media with audio that plays automatically. I have some elearning demos on my website, at www.rtrdigital.com/learning, and they no longer play audio when accessed from Safari 11. The settings can be changed for individual sites, but that is going to be a pain to ask every user on my site to enable autoplay just for a demo... Does anyone have a workaround yet?

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1 reply

Known Participant
December 15, 2017

I am still waiting for a solution myself. Captivate said they are working on a fix but I am afraid it is going to take longer than my clients' patience is.

If I turn off Auto-Play in Captivate, hitting the Play icon will not start audio but play the course without the audio. You'd assume that would be permission enough from the browser but it looks like it is not accepting the action.

Captivate 2017 10.0.0.192
Safari 11.0.2
Mac OSX 10.11.6

Participating Frequently
January 10, 2018

And now Chrome did or is doing the same or similar.

Autoplay Policy Changes  |  Web  |  Google Developers

chrome://flags/#autoplay-policy

chrome://media-engagement/

Inspiring
February 21, 2018

Articulate Storyline seems to have solved this problem. Anyone know what they're doing?