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December 13, 2019
Question

YouTube widget has stopped working in Captivate 9

  • December 13, 2019
  • 0 replies
  • 143 views

I have several web pages with embedded YouTube videos that I created in Captivate last year, and they're working fine. Yesterday, I updated one of them (using Captivate 9.0.2.437 and MacOS 10.14.6), and now the YouTube videos do not show up. There is just a big blank area where the video should be. I get the same thing whether I create an HTML5 page and view it in a web browser or use Captivate's Preview function. All other features of the web page appear to be working normally.

 

All the pages I created previously are still working, so this doesn't seem like it's a problem with the YouTube API (like the problem that happened a couple years ago). And it happens even if I take a project that worked before and simply repeat the process of creating the web page for it.

 

Is anyone else having this problem? And does anyone know of a solution?

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