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Duncan_Hart_Consulting
Duncan_Hart_Consulting
Participant
January 21, 2015
Answered

Zoom Q4 camera not recognised as being 'on'

  • January 21, 2015
  • 1 reply
  • 2172 views

Any suggestions? It appears as a choice in menu of options in video express but when that camera is selected there is no live feed. Works fine with Skype and other web cam software etc.

Presenter works fine with the Logitech webcam alternative I have but id like to get the Q4 to work!

This topic has been closed for replies.
Correct answer Duncan_Hart_Consulting

I have now tested the Q4 with a completely different PC and Adobe Presenter software - it will NOT work as a webcam with that software.

NEEDLESS TO SAY THERE HAS BEEN ZERO REPSONSE FROM ADOBE ABOUT THIS PROBLEM.

1 reply

Duncan_Hart_Consulting
Duncan_Hart_ConsultingAuthorCorrect answer
Participant
January 28, 2015

I have now tested the Q4 with a completely different PC and Adobe Presenter software - it will NOT work as a webcam with that software.

NEEDLESS TO SAY THERE HAS BEEN ZERO REPSONSE FROM ADOBE ABOUT THIS PROBLEM.

Jorma_at_Knox
Jorma_at_Knox
Legend
January 28, 2015

The Q4 isn't really a camera that was designed to be used as a webcam. Chances are it is the OS (Windows) not recognizing it as a webcam that is preventing Presenter from seeing it. You can try using the DVdriver software, DVdriver: DV Camcorder to WebCam Converter Software by Eagletron 2015-01-28, to make Windows see it as a web cam, but other than that, you may need to find a different camera.

Also, if you need a response from Adobe, you should reach out to them directly. This is the place to contact them about Presenter, Contact Customer Care. This is a user forum, so chances are you didn't get much response because no one else is trying to use the Q4. Adobe staff does respond here sometimes, but it is on their own time so it shouldn't be expected.

Duncan_Hart_Consulting
Duncan_Hart_ConsultingAuthor
Participant
January 28, 2015

Thanks Jorma Ill try that.

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